Senior Support Engineer

What we do:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

What will you do:

The Senior Support Engineer will be responsible for managing and supporting enterprise IT infrastructure with a focus on Windows technologies, Office 365 administration, system patching, and overall infrastructure management. The role requires hands-on expertise in VMware, Nutanix, and ManageEngine platforms to ensure high availability, security, and optimal performance of systems and services. The engineer will also serve as a technical leader in resolving escalated issues, applying strong problem-solving skills and deep technical knowledge to maintain a stable and efficient IT environment.

Key Responsibilities:

• Support and administer Windows Server environments (AD, DNS, DHCP, Group Policies, File/Print Services).

• Execute and oversee system patching cycles across servers, endpoints, and Microsoft environments.

• Administer and support Microsoft 365/O365 services (Exchange Online, Teams, SharePoint Online, OneDrive, Security & Compliance Center).

• Provide user and license management in Microsoft Entra ID / Azure AD.Configure and manage hybrid AD environments and email security (SPF, DKIM, DMARC).

• Administer and maintain VMware vSphere/ESXi/vCenter, and Nutanix AHV/Prism platforms.

• Configure, monitor, and troubleshoot ManageEngine Suite (Endpoint Central, ServiceDesk Plus, AD Manager, etc.).

• Perform capacity planning, system monitoring, and performance optimization.

• Provide Level 2/3 support for escalated issues, conduct root cause analysis, and implement permanent fixes.

• Automate and streamline administrative tasks using PowerShell and scripting.

• Maintain backup, disaster recovery strategies, and documentation.

• Collaborate with security and network teams to ensure infrastructure hardening and compliance.

• Mentor junior engineers and provide technical leadership on projects and escalations.

Functional/Technical Competencies:

• Strong expertise in Windows Server (2016/2019/2022) management.

• Proven experience with patch management tools and processes.

• Hands-on knowledge of:

• Office 365 / Microsoft 365 administration

• VMware vSphere/ESXi/vCenterNutanix AHV/Prism

• ManageEngine products (Endpoint Central, ServiceDesk Plus, ADManager, etc.)

• Proficiency in Active Directory, Group Policy, DNS, DHCP, PKI, WSUS/SCCM.

• Scripting skills in PowerShell, Batch, or Python.Familiarity with ITIL processes (incident, problem, change management).

• FoundationKnowledge of backup/DR solutions (Veeam, Commvault, etc.).

• Strong troubleshooting and documentation skills.

Qualifications & Experience:

• Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.

• 8+ years of IT infrastructure support and administration experience.

• Experience with cloud integrations (Azure AD, Intune, M365 Security & Compliance).

Certifications:

• Microsoft 365 Certified: Enterprise Administrator Expert

• Microsoft Certified: Windows Server Hybrid Administrator

• AssociateVMware VCP-DCV

• Nutanix Certified Professional (NCP)ITIL