Senior Engineer – Prod Support

Job Title: Senior Engineer – Prod Support

Location: Gurugram, India

Experience: 4+

Job Summary:

A .NET Production Support Senior Developer is responsible for ensuring the smooth and reliable operation of applications built on the .NET platform. This role involves troubleshooting, debugging, and resolving production issues, as well as contributing to the improvement and optimization of .NET applications, Senior developers in this area often have a deep understanding of .NET technologies and the ability to work with various stakeholders to address technical problems

Key Responsibilities:

• Troubleshooting and Debugging: Identifying and resolving production issues in .NET applications, including performance problems and errors.
• Production Support: Working with various teams to ensure the stability and reliability of .NET applications in a production environment.
• Performance Optimization: Analyzing and improving the performance of .NET applications, including database queries and code efficiency.
• Application Management: Managing the lifecycle of .NET applications, including deployment, updates, and upgrades.
• Documentation: Creating and maintaining documentation for .NET applications and related processes.
• Collaboration: Working effectively with other developers, testers, and stakeholders to resolve issues and improve applications.

• Communication: Effectively communicating technical issues and solutions to both technical and non-technical audiences.

• Provide application support and guidance for proprietary Leave of Absence Management software products while adhering to Alight's established SLAs.

• Troubleshoot incoming Incidents for Alight customer-facing applications/products as well as internal systems; if needed, convert Incidents into internal defect tracking system and route to appropriate individuals/groups for resolution.
• Update tickets weekly with status or upon request.
• Work with Development teams to provide information on defects and workflow for issues reported.
• Utilize monitoring systems and proactive measures to minimize unacceptable performance which may severely impact business processing.
• Work closely with multiple Shared Services units to ensure end-to-end visibility and optimal tuning of alerts/notifications.
• Provide feedback to ensure Incident and Problem Management is a mechanism that feeds continuous improvement.
• Working with stakeholders and fix agents via a variety of contact methods, including instant messaging, group chat applications, and email.
• Assist with daily, weekly, and monthly reporting as required.
• Regularly review department metrics to identify trends in application defects and escalate appropriately.
• On-call support rotation required.

Required Skills and Qualifications:

• Strong knowledge of .NET technologies: such as Net core, C#, ASP.NET
• Experience with database technologies: such as SQL Server, Oracle, or MySQL.
• Experience with application performance monitoring tools: such as AppDynamics, New Relic, Elasticsearch.
• Experience working with AWS Cloud, Ansible, Git Hub
• Strong problem-solving and debugging skills: the ability to identify and resolve complex technical issues.
• Experience with Agile methodologies and DevOps practices: such as CI/CD pipelines.
• Excellent communication and collaboration skills: the ability to work effectively with diverse teams
• Exceptional customer service, interpersonal and communication skills (verbal and written), to positively influence other team members and partners. Ability to clearly and concisely communicate across technical and non-technical audiences.
• Strong technical/analytical skills with keen attention to detail.
• Ability to work under pressure, balancing multiple tasks and priorities while maintaining composure and resiliency to remain focused.
• Ability to participate in a weekly on-call rotation which includes nights, weekends, and holidays.
• Excellent track record of structured, logical, and methodical approach to problem solving, data gathering, analysis, and reporting.
• Proficiency with SQL Server including writing ad-hoc queries required.
• Application Support experience required.
• AWS or other Cloud provider experience required.
• Experience in Disability Case Management and/or Leave Management (FMLA) preferred but not required.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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