Senior IT Support Engineer

About The Company
Aspire is the leading all-in-one finance operating system for growing businesses. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and SMBs to realise their full potential.
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as JP Morgan, Visa and Wise and helped more than 50,000 businesses using our suite of products.
Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn's Top Startup in Singapore. In 2024, we also made it to CB Insights' Top 100 Global Fintech List two years in a row.
You will be amazed by the energy and experience of our team Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the Fintech space
About The Role
As a Senior IT Support Engineer, you will play a critical role in managing and supporting Aspire's IT infrastructure and endpoints. Reporting directly to the Director of Information Security, you will be part of a fast-growing and dynamic team of IT professionals working to build and maintain a secure and scalable IT environment across the company.

Key Responsibilities

• Manage and administer platforms including Google Workspace, Azure AD, Intune, and Microsoft Defender for Endpoint (MDE).
• Administer and troubleshoot Windows 10/11 and macOS endpoints.
• Implement, configure, and maintain Unifi network systems: office WiFi, firewall, and door access systems.
• Provide hands-on IT support in the Bengaluru office and remote support for other locations.
• Troubleshoot hardware and connectivity issues (PCs, printers, WiFi).
• Select, test, purchase, and configure end-user equipment (Windows and Mac), IT hardware, and software licenses.
• Maintain awareness of and support compliance efforts (e.g., ISO 27001, PCI DSS, SOC 2 Type 2).
• Write and maintain user guides, FAQs, and technical documentation in Notion and Confluence.
• Develop small automation scripts using PowerShell, Bash, or Python to improve efficiency.

Minimum Qualifications
What We're Looking For

• Based in Bengaluru, India
• Minimum 6 years of relevant professional experience.
• Strong verbal and written communication skills in English.
• Self-starter with the ability to independently manage tasks end-to-end.
• Experience in administering and supporting:
• Google Workspace, Jira, Azure AD, and Intune.
• Windows 10/11 and macOS endpoints.
• Unifi network infrastructure.
• Basic scripting knowledge (PowerShell, Bash, or Python).
• Bachelor's degree in Computer Science, IT, Engineering, or a related field.

Preferred Qualifications

• Familiarity with tools such as AWS, 1Password, Notion, and Slack.
• Experience working with Linux systems and command-line tools.
• Exposure to incident management using Azure Sentinel.
• Industry certifications like CompTIA A+, Network+, Security+, CompTIA Cloud+
• Knowledge of legal and compliance frameworks such as ISO 27001, PCI DSS, and SOC 2 Type 2.
• Bonus: A personal GitHub or blog showcasing projects or technical writing

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Aspire. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Aspire may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Aspire's Candidate Privacy Notice