Reservations Manager

2 weeks ago

Chennai, Tamil Nadu, India Umino Beach Resort Full time ₹ 3,00,000 - ₹ 3,60,000 per year

We are seeking a highly motivated and experienced Reservations Manager to Take care of inbound calls, Manage front desk and ensure exceptional guest experiences.

ROLES AND RESPONSIBILITIES

  • Communication:
  • Answer phone calls and respond to emails promptly and courteously.
  • Coordinate with other departments to ensure seamless service delivery.
  • Maintain clear and effective communication with guests and staff.
  • Guest Services:
  • Oversee all front office operations to ensure smooth and efficient service.
  • Greet guests warmly and assist with check-in and check-out processes.
  • Address and resolve guest complaints and issues promptly and professionally.
  • Ensure that all guest requests and inquiries are handled efficiently.
  • Billing and Reservations:
  • Manage reservations and ensure accurate recording and confirmation of bookings.
  • Oversee billing processes for both the resort and restaurant, ensuring accuracy and efficiency.
  • Utilize and manage billing software for both the resort and restaurant operations.
  • Team Leadership:
  • Train, supervise, and motivate front office staff to deliver excellent service.
  • Conduct regular team meetings to discuss updates, challenges, and improvements.
  • Schedule staff shifts and ensure adequate coverage at all times.
  • Customer Relationship Management:
  • Build and maintain positive relationships with guests to enhance their experience.
  • Collect guest feedback and implement improvements based on their suggestions.
  • Develop and maintain a database of regular guests and their preferences.
  • Administrative Duties:
  • Prepare and present reports on front office activities, occupancy rates, and guest feedback.
  • Manage budgets and monitor expenses to ensure cost-effective operations.
  • Ensure compliance with health and safety regulations and standards.

Qualifications:

  • Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field.

How to Apply:

Interested candidates are invited to send their resume and a cover letter outlining their suitability for the role to Please include "Front Office Manager - Chennai" in the subject line of your email.

  • Experience: Minimum of 5 years of experience in front office management, preferably in a resort or restaurant setting.
  • Skills:
  • Proficiency in billing software used in resorts and restaurants.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to handle stressful situations and resolve conflicts effectively.
  • Attention to detail and strong organizational skills.
  • Location: Candidate must be based in or willing to relocate to Chennai.
  • Language: Fluency in English and Tamil is essential.

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Food provided

Experience:

  • total work: 5 years (Preferred)

Work Location: In person

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