Assistant Operations Manager

7 days ago


Pune, Maharashtra, India Everest Fleet Full time ₹ 15,00,000 - ₹ 28,00,000 per year
  • Assist in the management and oversight of daily operations in the call center.
  • Ensure that customer service representatives are performing their duties in

accordance with company policies and procedures.

  • Monitor customer service representatives' calls and provide feedback and coaching

as necessary.

  • Develop and implement call center initiatives and strategies to improve customer

service and operational efficiency.

  • Analyze customer service reports and data to identify areas of improvement.
  • Respond to customer inquiries and complaints in a professional and timely manner.
  • Develop and maintain strong relationships with customers and other stakeholders.
  • Develop and implement customer service training programs for customer service

representatives.

  • Prepare and coordinate monthly reports and presentations for management.
  • Monitor and report on the effectiveness of customer service programs.
  • Develop and maintain positive working relationships with other departments.
  • Ensure compliance with relevant regulations and guidelines.
  • Participate in special projects and other duties as assigned.


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