QBrainX - ServiceNow Business Analyst - ITSM/ITBM/ITOM Modules

2 days ago

Chennai, Tamil Nadu, India QBrainX Inc Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Title :
ServiceNow Business Analyst

Experience :
59 Years

Location :
Remote, India

Employment Type :
Contract (Initial 3 Months Extendable Based on Project & Performance)

Job Summary
We are seeking an experienced ServiceNow Business Analyst to support our ongoing ServiceNow initiatives. The ideal candidate should have strong experience managing end-to-end ServiceNow project delivery, preparing detailed documentation (BRD, FRD, user stories), and leading effective client interactions. This is a remote contractual role for an initial duration of 3 months, with the possibility of extension based on project requirements and performance.

Key Responsibilities

  • Act as the liaison between business stakeholders and the ServiceNow technical/development teams.
  • Gather, analyze, and document business requirements for ServiceNow modules and workflows.
  • Prepare and maintain documentation such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Use Cases, User Stories, and Test Scenarios.
  • Participate in end-to-end ServiceNow project delivery, from requirements gathering to implementation and UAT.
  • Conduct workshops, client meetings, and requirement validation sessions.
  • Translate business requirements into clear functional and technical specifications aligned with ServiceNow capabilities.
  • Work closely with developers and architects to ensure business needs are effectively met.
  • Support UAT, training, and post-implementation activities.
  • Manage stakeholder expectations and ensure project deliverables are achieved within agreed timelines.

Required Skills And Experience

  • 5 to 9 years of total experience, with minimum 3+ years as a Business Analyst in ServiceNow projects.
  • Strong understanding of ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, or CSM.
  • Proven experience in end-to-end ServiceNow implementation projects.
  • Hands-on experience preparing BRD, FRD, User Stories, and Process Flow Diagrams.
  • Excellent client-facing and stakeholder management skills.
  • Strong communication, analytical thinking, and documentation abilities.
  • Ability to work effectively in a remote and cross-functional team environment.
  • ITIL certification or understanding of ITIL processes is an advantage.
  • ServiceNow certifications (Business Analyst, CSA, or equivalent) :
  • Bachelors degree in Computer Science, Information Technology, or related field.
  • Certifications in ServiceNow or Business Analysis (CBAP, CCBA) are desirable.

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