Learning Management System Administrator

9 hours ago

Gurgaon, Haryana, India Amh Services Full time

Job role

  • Ensure that training content is always launched and running properly within the various learning platforms - without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience. Troubleshoot technical delivery issues across multiple platforms and devices (SCORM/LMS, Tin Can (xAPI) web-delivery).
  • Perform quality control including evaluating, testing, and editing deliverables after they are drafted or completed. Strong attention to detail and timeliness in all areas or responsibilities are a must.
  • Reporting as necessary to maintain training compliance across the organization and Unifi customer contracts.
  • Create, update, and maintain data, content, and dashboards to ensure accurate and timely information is available.
  • Demonstrate proficiency in using software programs such as Excel, PowerBI, Tableau, and SharePoint.
  • Adhere to designated Client branding standards, guidelines, and style guidelines
  • Responsible for the implementation, configuration, operation, maintenance and support for the Client Services LMS, taking into consideration the value of performance, scalability, operability, and flexibility.
  • Partners with system vendors to resolve system functionality in a timely manner.
  • Tracking and monitoring of platform issues, tickets, concerns as required, and in a manner conducive to SLA reporting.
  • Establish and maintain standards to ensure data integrity and best practices related to the learning management system and other supported instructional technologies.
  • Manage technical and functional day-to-day operational aspects of the LMS.
  • Provide end-user troubleshooting, issue remediation, technology request assistance and escalation management. Monitor reoccurring issues, and proactively identify potential sources of increased efficiency and enhancement
  • Develop system and data integration capabilities between LMS and other data systems, assisting vendor and Unifi Services IT.
  • Collaborate and assist with a variety of stakeholders in implementing and using the LMS in their technical and functional activities.
  • Collaborate in making courses and course content functional in LMS.
  • Work with vendors to address and resolve LMS issues.
  • Ensure the quality, reliability, and accuracy of all deliverables.
  • Utilize excellent judgment and communication with others when working with sensitive data.
  • Perform work of a very detailed nature requiring a high degree of reliability, accuracy and consistency.
  • Organize and manage several tasks or projects with concurrent, time-sensitive deadlines.
  • This job description is a summary of the functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.
  • This position will also provide technical and operational support for Unifis Innovation and Instructional Design team as well as all stakeholders
  • Balance multiple priorities and tasks simultaneously in a fast-paced environment with minimal supervision. Must have the ability to work both in a team environment and independently to meet project schedules.
  • Perform additional tasks and responsibilities as assigned by management to support the overall objectives of the department.

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