Service Desk Engineer

2 weeks ago


Thāne, Maharashtra, India Nityo Infotech Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Key Responsibilities:

  • Act as the first line of support for IT-related issues via phone, email, or ticketing system.
  • Perform remote troubleshooting using diagnostic techniques and targeted questions.
  • Escalate unresolved issues to higher-level support teams.
  • Maintain accurate records of issues and resolutions in the service desk system.
  • Provide timely updates to users on the status of their requests.
  • Assist in the setup and configuration of hardware and software.
  • Monitor and maintain IT systems and networks.
  • Identify and suggest improvements to service desk processes and tools.

Required Skills & Qualifications:

  • Proven experience in a help desk or technical support role.
  • Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and common enterprise applications.
  • Familiarity with ITSM tools (e.g., Summit, ServiceNow etc).
  • Excellent communication and interpersonal skills.
  • Ability to diagnose and resolve basic technical issues.
  • Customer-focused with a calm and professional demeanour.
  • Bachelors degree in computer science, Information Technology, or related field (preferred).
  • ITIL Foundation certification (will be advantage).

Basic knowledge of Active directory



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