Customer Support Executive – Fintech Industry

20 hours ago

Gurgaon, Haryana, India Adrianaa services Full time ₹ 3,00,000 - ₹ 4,20,000 per year

Job Title:

Customer Support Executive – Fintech Industry

Location:

Golf Course Extension Road, Sector 66, Gurugram (Head Office)

Salary:

₹25,000 – ₹35,000 per month

Experience:

3–5 Years (Customer Support / Voice Process experience in Fintech Industry mandatory)

Languages Required:

Hindi & English (Fluent verbal and written communication)

About Company:

The Company is a fast-growing company operating in the Fintech sector, offering innovative financial solutions to customers and partners. We are looking for experienced professionals to join our customer experience team.

Role Overview:

We are hiring an energetic and empathetic Customer Support Executive – Fintech to manage inbound and outbound calls, resolve customer queries, and ensure a superior customer experience. The role involves handling financial product–related queries and delivering professional service aligned with our high standards.

Key Responsibilities

  • Handle inbound and outbound calls to address customer queries and service requests related to fintech products.
  • Provide accurate product information, resolve issues, and escalate complex cases when necessary.
  • Maintain high customer satisfaction through prompt, courteous, and effective service.
  • Keep detailed records of customer interactions and update CRM systems.
  • Follow up with customers to ensure issues are resolved and feedback is collected.
  • Achieve defined KPIs (response time, resolution time, customer satisfaction scores).
  • Collaborate with internal teams to improve processes and service quality.
  • Ensure compliance with company policies, data protection, and regulatory standards.

Candidate Profile & Skills

  • Graduate (any stream); Finance/Commerce background preferred.
  • 3–5 years of customer support / calling / voice process experience in Fintech or BFSI industry.
  • Excellent verbal and written communication skills in Hindi & English.
  • Strong customer service orientation with problem-solving ability.
  • Good knowledge of fintech products, financial terms, and customer handling etiquette.
  • Proficient in MS Office and CRM tools.
  • Positive attitude, patience, and ability to handle high-volume calls.

What We Offer

  • Competitive salary and performance-based incentives.
  • Opportunity to work with an innovative fintech leader.
  • Structured career growth and skill development programs.

How to Apply:

Please send your resume to

or

msg on this What'sApp number:

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • In which company are you working from the FinTech Industry?
  • How much you rate yourself in 0/10 in English communication skills?
  • What is your In Hand Salary per month?
  • Are you a Immediate Joiner?

Experience:

  • Customer Support Executive: 1 year (Required)

Location:

  • Gurugram, Haryana (Required)

Work Location: In person

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