E Commerce Manager
8 hours ago
Role & responsibilities
Location : D&O Facility, Jalandhar
Direct Reports : Commerce Support and Listing Lead (for now)
Primary Role : Full ownership of online business performance across marketplaces. Responsible for driving revenue, platform growth, pricing strategy, and execution of e-commerce campaigns (eventually).
Key Responsibilities:
Revenue & Performance Ownership:
Lead and manage e-commerce sales performance across platforms (Amazon, Flipkart, etc.), ensuring achievement of revenue, margin, and growth targets.
Platform Relationship Management:
Build strong relationships with account managers and platform representatives to drive visibility, support during campaigns, and resolve escalations efficiently.
Pricing, Strategy & Promotions:
Own pricing strategy, discounting logic, deal participation, and execution of platform-led promotions in coordination with brand and finance teams.
Sales Analytics & Reporting:
Track product-wise performance, conversion rates, ROIs on ad spends, and category share. Present clear MIS reports to the Head of Operations and Brand leadership.
Cross-Functional Coordination:
- Collaborate with listings, finance, inventory, warehouse, and customer service teams to ensure a seamless e-commerce experience.
Product Onboarding & Launches:
Coordinate with listing ops and design teams to ensure the timely launch of new SKUs with correct catalog content, imagery, and compliance.
Order Fulfilment Monitoring:
Work closely with backend/warehouse teams to maintain OTIF (On Time In Full) delivery metrics and monitor returns, damages, and seller health parameters.
Customer Feedback & Experience Loop
Analyze reviews, ratings, and returns data to identify product or operational issues and create corrective action plans.
Policy & Compliance Adherence:
- Ensure adherence to platform guidelines, content policies, and internal brand standards to avoid listing suspensions or penalties.
Team & Workflow Management:
- Supervise junior team members (in-house or outsourced) for ad support, content uploads, or platform coordination.
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