After Sales Service Executive- Spanish

4 days ago

Gurgaon, Haryana, India Bonhoeffer Machines Full time ₹ 40,00,000 - ₹ 80,00,000 per year

About the Role

We are looking for a detail-oriented and customer-focused After Sales Service Executive (Spanish Speaking) to manage backend after-sales operations for our Spanish-speaking clients. The role involves close coordination with the Supply Chain Management (SCM) team and ensuring accurate, timely service support.

Key Responsibilities


•Handle after-sales service requests from our clients.


•Provide written and verbal communication in Spanish to address queries and concerns.


•Coordinate with the SCM team for invoice generation, follow-ups, and documentation.


•Maintain accurate records of service requests, escalations, and resolutions.


•Ensure timely and professional handling of customer issues.


•Collaborate with internal departments (finance, logistics, operations) for smooth service delivery.


•Support continuous improvement initiatives in after-sales processes.

Requirements-


•Minimum 1 year of experience in after-sales service, customer support, or backend coordination.


•Fluency in Spanish (written and verbal) is mandatory.


•

Strong coordination skills with cross-functional teams, especially SCM.


•

Proficiency in MS Office (Excel, Word, Outlook).


•Strong organizational and multitasking abilities with attention to detail.


•Ability to work in afternoon/evening shift timings.

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