Aftersales executive

1 week ago

Gurgaon, Haryana, India Heine Corporation Full time ₹ 2,64,000 per year

Key Responsibilities

  • Handle after-sales service requests from our clients.

  • Provide written and verbal communication in Spanish to address queries and concerns.

  • Coordinate with the SCM team for invoice generation, follow-ups, and documentation.

  • Maintain accurate records of service requests, escalations, and resolutions.

  • Ensure timely and professional handling of customer issues.

  • Collaborate with internal departments (finance, logistics, operations) for smooth service delivery.

  • Support continuous improvement initiatives in after-sales processes.

Requirements

  • Minimum 1 year of experience in after-sales service, customer support, or backend coordination.

  • Fluency in Spanish (written and verbal) is mandatory.

  • Strong coordination skills with cross-functional teams, especially SCM.

  • Proficiency in MS Office (Excel, Word, Outlook).

  • Strong organizational and multitasking abilities with attention to detail.

  • Ability to work in afternoon/evening shift timings.

Job Types: Full-time, Permanent

Pay: ₹20, ₹22,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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