Field IT Support Engineer

2 weeks ago

Gurgaon Sector India Johnson Controls Ltd Full time ₹ 48,00,000 - ₹ 1,44,00,000 per year

Engineer - Field IT Support

Job Title-Engineer - Field IT Support

Location- Gurgaon

Job description

What you will do

Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives.

Core Responsibilities

  • Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices).
  • Provide software support and local infrastructure service support (e.g., server, network and VOIP).
  • Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned).
  • Provide virtual Tech Hut services in region.
  • Execute PC lifecycle management and perform asset management tasks as required by Corporate IT.
  • Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal Johnson Controls Support teams).
  • Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting).
  • Support local IT security compliance (e.g., comms room set-up, maintenance, and access) as needed.
  • Assist compliance teams with audit tasks.
  • Provide satellite office support and travel for field visits, if needed.
  • Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner.
  • Support IT procurement as needed.
  • Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem.
  • Manage relationship with Corporate IT.
  • Deliver Field IT Services in accordance with SLT's using Johnson Controls Service Management toolset.
  • Communicate and provide updates to customers.

What we're looking for:

Required

  • Minimum of 3 years' experience in a Corporate IT environment.
  • Associate's degree or equivalent experience in an IT Support role.

Preferred

  • Previous Corporate IT Support Experience.
Experience LevelMid Level

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