Branch Manager

8 hours ago

Swargate Pune Maharashtra, India ICL express Full time ₹ 4,50,000 - ₹ 6,00,000 per year

Branch Manager JD

  • Responsible to support and develop a strong team of Express Courier in a manner that supports our goal of being Company of Choice
  • Ensure effective cost management by leading negotiations with Co-loaders/ Vendors
  • Manage service quality and monitor satisfaction levels for key customers, accompany Field Sales visit clients or prospective clients
  • Directs budget preparation for Branch/Territory location; Setting, evaluating, and meeting and/or exceeding performance targets.
  • Ensure effective customer service through a process oriented approach that delivers reliable and consistent service.
  • Ensures direct reports negotiate, prepare and issues most favorable buying rate quotations internally and externally with Truck Vendors/Co-loaders
  • Manages the business processes used to ensures the accuracy of reaching invoices to Customers, always monitor Customer Experience and if challenges must be addressed reporting manager as well Corporate office
  • Establishes, monitors, and revises policies, procedures, and service standards for station operations; Directs and ensures compliance with established ICL -SBM corporate policies, procedures, and standards in accordance with government regulations.
  • Responsible for hiring, Quality Employment Necessary Requirement at Branch levels like Assistant, Executive, Sr. Executives
  • Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
  • Manage Counter sales improvement programs and Ensure the station is running smoothly and efficiently, Manage staff directly and indirectly.
  • Vigilance on Malpractices

Qualifications and Skills

  • 5-6 years of sales & operations experience
  • Minimum Qualification: Bachelor's
  • Excellent written and verbal language skills in English
  • Good negotiation and communication skills are a must
  • Self-motivated, independent and confident

Job Types: Full-time, Permanent

Pay: ₹35, ₹50,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • Courier: 5 years (Preferred)

Language:

  • Marathi & English (Required)

Work Location: In person

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