Manager- Presales Solution Design
3 days ago
Job Opening: Solution Design Presales Manager
Experience Level: 6+ Years (MBA preferred)
Location: Bengaluru/Pune
Package up to 24 LPA
Role Responsibilities (Individual Contributor)
- Develop intelligent questionnaires based on available client and project information
- Perform volume/data analysis using ITSM platforms, ACD reports, CRM tools, etc.
- Identify transformation opportunities and potential use cases
- Build effort estimation models
- Develop banding structures as per TOM and defined scopes
- Align operational and transformation productivity within banding model
- Maintain and update solution assumptions
- Review solution banding with delivery SPOCs and obtain approvals
- Provide TIG inputs based on the proposed solution
- Prepare detailed solution responses using PPT, Word, and Excel
- Defend solution design with internal and external stakeholders
- Present proposed solutions during client orals
- Conduct due diligence with clients for outsourcing initiatives
Required Skills
- 6+ years of experience in Bid Management, Solution Design (non IT), presales.
- Domain: Customer Service, Service Desk or Product Support
- Preferred industry experience: Insurance, Life Sciences, Healthcare, Travel, Logistics, Retail
- Advanced understanding of shrinkage factors and effort estimation
- Strong knowledge of Target Operating Models (TOM) and practical applications
- Experience with commercial pricing models
- Understanding of Customer Service, Product Support and Service Desk scopes across CEIU
- Strong PPT design and presentation skills
- Advanced Excel proficiency
- Excellent communication skills and strong stakeholder management
To know more: Contact Kanika on or email resume to
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