Barista

4 days ago

Salt Lake Kolkata West Bengal, India ALDO CAFE EATERY WORKSPACE Full time ₹ 1,20,000 - ₹ 2,50,000 per year

A Barista at ALDO CAFE is the face of our coffee experience. This role requires a perfect blend of technical expertise in coffee preparation and exceptional customer service to create a welcoming and memorable environment for every guest.

Core Responsibilities & Duties

1. Coffee & Beverage Mastery

  • Expert Preparation: Prepare and serve all hot and cold beverages (espresso drinks, drip coffee, teas, smoothies, etc.) consistently following established recipes and quality standards.
  • Espresso & Milk Art: Operate and maintain the espresso machine and grinders. Execute proper espresso extraction and master milk steaming/texturing for lattes and cappuccinos.
  • Custom Orders: Accurately take and fulfill custom drink orders, paying close attention to customer preferences regarding milk alternatives, sugar ratios, and specific preparations.
  • Product Knowledge: Maintain expert knowledge of our coffee beans, roasts, brewing methods, and menu items to confidently educate customers and offer recommendations.

2. Customer Service & Sales

  • Warm Welcome: Greet all customers promptly, enthusiastically, and with a friendly demeanor.
  • Order & POS Handling: Efficiently take customer orders, accurately input them into the Point of Sale (POS) system, and handle cash and credit/debit transactions with accuracy.
  • Problem Resolution: Address customer inquiries, concerns, or complaints promptly and professionally, escalating issues to the Shift Supervisor or Manager when necessary.
  • Upselling: Promote and suggest seasonal drinks, specials, and food items to enhance the customer experience and drive sales.

3. Cleanliness, Maintenance & Operations

  • Workspace Management: Maintain an immaculate and organized coffee bar, workstation, and customer seating areas at all times.
  • Equipment Care: Perform daily and weekly cleaning and preventative maintenance on all brewing equipment, including the espresso machine, grinders, and drip brewers.
  • Restocking & Inventory: Proactively monitor and replenish all supplies, including coffee beans, milk, syrups, pastries, paper goods, and retail merchandise.
  • Safety & Compliance: Adhere strictly to all health, sanitation, and safety guidelines for food handling, preparation, and equipment operation.

Required Skills & Qualifications

  • Experience: [Specify if you need 6+ months, 1 year, or are willing to train enthusiastic individuals.]
  • Technical Skills: Hands-on experience operating a commercial espresso machine and grinder (preferred).
  • Customer Service: Proven track record of providing excellent customer service in a high-volume environment.
  • Communication: Strong verbal communication skills to interact clearly and politely with customers and team members.
  • Efficiency: Ability to multitask and maintain composure and speed during peak rush hours.
  • Availability: Must be reliable and flexible to work [e.g., early morning shifts, weekends, and holidays].

Job Types: Full-time, Permanent

Pay: ₹14, ₹25,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided
  • Paid sick time

Work Location: In person

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