Barista

4 days ago

Salt Lake Kolkata West Bengal, India ALDO CAFE EATERY WORKSPACE Full time

A Barista at ALDO CAFE is the face of our coffee experience. This role requires a perfect blend of technical expertise in coffee preparation and exceptional customer service to create a welcoming and memorable environment for every guest.

**Core Responsibilities & Duties**

**1. Coffee & Beverage Mastery**
- **Expert Preparation**: Prepare and serve all hot and cold beverages (espresso drinks, drip coffee, teas, smoothies, etc.) consistently following established recipes and quality standards.
- **Espresso & Milk Art**: Operate and maintain the espresso machine and grinders. Execute proper espresso extraction and master milk steaming/texturing for lattes and cappuccinos.
- **Custom Orders**: Accurately take and fulfill custom drink orders, paying close attention to customer preferences regarding milk alternatives, sugar ratios, and specific preparations.
- **Product Knowledge**: Maintain expert knowledge of our coffee beans, roasts, brewing methods, and menu items to confidently educate customers and offer recommendations.

**2. Customer Service & Sales**
- **Warm Welcome**: Greet all customers promptly, enthusiastically, and with a friendly demeanor.
- **Order & POS Handling**: Efficiently take customer orders, accurately input them into the Point of Sale (POS) system, and handle cash and credit/debit transactions with accuracy.
- **Problem Resolution**: Address customer inquiries, concerns, or complaints promptly and professionally, escalating issues to the Shift Supervisor or Manager when necessary.
- **Upselling**: Promote and suggest seasonal drinks, specials, and food items to enhance the customer experience and drive sales.

**3. Cleanliness, Maintenance & Operations**
- **Workspace Management**: Maintain an immaculate and organized coffee bar, workstation, and customer seating areas at all times.
- **Equipment Care**: Perform daily and weekly cleaning and preventative maintenance on all brewing equipment, including the espresso machine, grinders, and drip brewers.
- **Restocking & Inventory**: Proactively monitor and replenish all supplies, including coffee beans, milk, syrups, pastries, paper goods, and retail merchandise.
- **Safety & Compliance**: Adhere strictly to all health, sanitation, and safety guidelines for food handling, preparation, and equipment operation.

**Required Skills & Qualifications**
- **Experience**: [Specify if you need 6+ months, 1 year, or are willing to train enthusiastic individuals.]
- **Technical Skills**: Hands-on experience operating a commercial espresso machine and grinder (preferred).
- **Customer Service**: Proven track record of providing excellent customer service in a high-volume environment.
- **Communication**: Strong verbal communication skills to interact clearly and politely with customers and team members.
- **Efficiency**: Ability to multitask and maintain composure and speed during peak rush hours.
- **Availability**: Must be reliable and flexible to work **[e.g., early morning shifts, weekends, and holidays]**.

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Paid sick time

Work Location: In person

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