Receptionist

4 hours ago


Digha, West Bengal, India Aryanaa Group Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Job Title: Receptionist

Location: Aryans Sea Sight Resort, Mandarmani

Department: Front Office / Guest Relations

Reports To: Resort Manager

Job Summary:

Aryans Sea Sight, Mandarmani is looking for a smart, polite, and customer-friendly Receptionist to manage front desk operations and ensure every guest enjoys a warm and pleasant experience. The ideal candidate will be the first point of contact for guests, handle check-ins/check-outs efficiently, and assist with bookings and guest inquiries.

Key Responsibilities:

  • Greet and welcome guests warmly upon arrival.
  • Handle guest check-in and check-out procedures smoothly.
  • Manage room bookings, reservations, and cancellations through phone or online portals.
  • Maintain guest records and update the reservation system accurately.
  • Respond promptly to guest queries, calls, and emails with professionalism.
  • Coordinate with housekeeping, kitchen, and other departments for guest needs.
  • Handle payments, invoices, and maintain a proper cash register.
  • Ensure the front desk area is clean, organized, and presentable.
  • Assist in promoting resort facilities like the restaurant, pool, and private beach.
  • Handle guest complaints politely and escalate to the manager if required.

Qualifications & Skills:

  • Bachelor's degree / Diploma in Hotel Management or related field preferred.
  • Prior experience as a Receptionist or Front Office Executive in a hotel or resort.
  • Good communication skills in English, Hindi, and Bengali.
  • Pleasant personality, good grooming, and professional attitude.
  • Basic computer knowledge (MS Office, Excel, and hotel booking software).
  • Ability to multitask and handle pressure during peak times.
  • Customer-oriented mindset with problem-solving ability.

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Language:

  • English (Preferred)

Work Location: In person


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