Head of Training Academy

About Benne – Heritage Bangalore Dosa

Benne was founded by Akhil and Shriya, driven by nostalgia for Bangalore's buttery, heritage-style dosas. Today, Benne is known for bringing that sense of home and simplicity to new cities like Mumbai. Serving food we love, with care and authenticity. The brand thrives on a culture of respect, warmth, and continuous improvement, valuing every team member and the experience they help create.

About This Role

To design, establish, and lead the Benne Training Academy — the internal capability engine that builds and certifies every Benne team member across stores, kitchens, and leadership levels. The role will create a scalable training framework to support rapid expansion across India and beyond, ensuring consistent product quality, service standards, and brand culture.

Reporting To
: CGO

Key Responsibilities

1. Build & Institutionalize the Academy
2. Design and launch the Benne Training Academy (vision, structure, curriculum, SOPs, certification framework).
3. Develop training pathways for each role: Crew → Shift Leader → Store Manager → Area Coach → City Head.
4. Create onboarding, technical, behavioral, and leadership modules.
5. Define certification criteria and assessment methods (on-the-job, digital, and classroom).

2. Training Content & Systems

1. Develop
   standardized SOP-based training

for all product, service, and hygiene processes (aligned with Ops and QA).
2. Build digital learning assets — video, e-learning, microlearning modules — for use across stores and regions.
3. Partner with Tech/ERP/HR to integrate training into employee lifecycle (LMS or Odoo HR).
4. Maintain version control of all learning materials.

3.Delivery & Execution

1. Set up
   Train-the-Trainer programs

to certify internal trainers and store champions.
2. Create regional training hubs (starting with Mumbai + Delhi).
3. Design training calendars aligned with store launch plans and business expansion.
4. Ensure every new store opens with 100% certified staff.

4.Performance & Impact

1. Define clear KPIs for training effectiveness (learning hours, certification rates, performance uplift, guest satisfaction, attrition).
2. Work closely with Ops & HR to track productivity and retention improvements from training interventions.
3. Establish continuous improvement feedback loops.

5.Culture & Leadership

1. Embed Benne's brand ethos and service philosophy into all programs.
2. Be a culture ambassador — ensuring training reinforces brand pride, consistency, and guest-first mindset.

Qualifications:

• Education:

Graduate (Hospitality / HR / Business); L&D certifications preferred.
- Experience:

10–15 years overall; at least 5 years in a training leadership role with a reputed QSR or food retail brand (McDonald's, Starbucks, KFC, Dominos, Burger King, Taco Bell, etc.).
- Must have led or co-built structured training systems across 100+ stores; ideally in India or other large emerging markets.
- L&D strategy, operations training, curriculum design, certification systems, SOP documentation, training audits.
- Excellent communicator, energetic trainer, strong stakeholder management, detail-oriented with bias for execution.
- Builder–operator: willing to roll up sleeves, set up from scratch, and scale fast. Passionate about hospitality and frontline excellence.

Success Metrics:

• Training Academy launched within 3–6 months.
• All new hires certified pre-store opening.
• 90%+ training completion across crew & management.
• Improvement in key operational metrics (speed, guest satisfaction, repeat rates).
• Reduction in new store ramp-up time.

Salary
:

Negotiable.

To Apply
:

Email your resume to with the subject line "Head – Training Academy".