Client Support Executive

6 days ago

Gurgaon, Haryana, India SMH Legal 9 Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Client Support Executive Conveyancing Real Estate Operations

Location: Gurugram

Job Type: Full-Time

Shift Timing - 5 AM to 3 PM

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Job Summary:

We are seeking a highly motivated and detail-oriented Client Support Executive to join our team, specializing in conveyancing and property transfer matters within real estate operations. This role requires exceptional English communication skills (both written and verbal), high typing accuracy, and proficiency in MS Office and Adobe software. You will be responsible for seamless client communication, managing payment dues, documentation requirements, and conducting follow-ups via phone calls and emails.

Your contribution will be essential in ensuring a smooth and professional client experience, while supporting internal processes with timely and accurate communication.

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Key Responsibilities:

  • Serve as the first point of contact for clients through calls and emails to provide updates, reminders, and support related to their property conveyancing matters.
  • Communicate upcoming payment due dates and assist clients in understanding their responsibilities and timelines.
  • Collect, verify, and follow up on required documentation from clients, ensuring all materials meet company and legal standards.
  • Maintain and update client data accurately in CRM systems or internal databases.
  • Coordinate between clients and relevant internal departments such as sales, legal, and finance for smooth service delivery.
  • Draft clear and professional emails and maintain high-quality written correspondence.
  • Prepare and format documents and reports as needed using MS Office and Adobe tools.
  • Log all communication activities and maintain meticulous records for audit and tracking purposes.

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Required Skills & Qualifications:

  • Exceptional English communication skills (both verbal and written) – a must.
  • Typing speed of at least 50 WPM with minimum 80% accuracy.
  • Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Adobe Acrobat/Reader.
  • Prior experience in customer service, client coordination —preferably in a real estate or property transfer/conveyancing matters.
  • Ability to multi-task and handle time-sensitive communications with professionalism.
  • Strong organizational and problem-solving skills.
  • Detail-oriented, proactive, and self-motivated with a customer-first attitude.

________________________________________

Preferred Qualifications:

  • Graduation.
  • Experience with CRM tools or database management software.

________________________________________

What We Offer:

  • A professional and supportive work environment.
  • Opportunities for skill development and career growth.
  • Competitive salary package.

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