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Client service manager
2 weeks ago
Company Description
Welcome to JOLLO experiences, a leading marketing agency specializing in digital marketing, branding, video marketing, advertising, and media production. Established 5 years ago, we are committed to empowering businesses of all sizes through innovative and results-driven marketing strategies. We pride ourselves on best-in-class customer service and a transparent business model, serving a diverse clientele that includes business owners, entrepreneurs, educational institutions, and multinational corporations. With a portfolio of over 10 reputed clients, we are dedicated to exceeding expectations and delivering tangible results.
Role Description
This is a full-time on-site role for a Client Service Manager - Weddings, located in Chennai. The Client Service Manager will be responsible for ensuring client satisfaction, managing client services, facilitating clear and effective communication, and utilizing analytical skills to improve service delivery. Daily tasks include coordinating with clients to understand their needs, addressing their concerns, and providing solutions to enhance their experience with our services. The individual will also be responsible for maintaining high standards of customer service and working closely with the internal team to ensure seamless service delivery.
Qualifications
- Customer Satisfaction and Customer Service skills
- Client Services and Communication skills
- Analytical skills to improve service delivery
- Excellent interpersonal and organizational skills
- Ability to work effectively in an on-site team environment
- Experience in event management or the wedding industry is a plus
- Bachelor's degree in Business, Marketing, Communications, or related field
