Manager Customer Experience

23 hours ago

Borivli, Maharashtra, India Station Satcom Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Position: Manager Customer Experience

Location: Mumbai (Preference for candidates residing on the Western Line)

Job Description

We are looking for a Manager Customer Experience to strengthen our client engagement and relationship management in the maritime industry. The ideal candidate should bring strong sales expertise, customer experience exposure, and the ability to connect with people across diverse backgrounds.

Key Responsibilities:

  • Manage customer relationships and ensure exceptional client experience.
  • Drive engagement initiatives to enhance satisfaction and loyalty.
  • Deliver impactful client presentations and proposals.
  • Work closely with sales and operations teams to ensure seamless service.
  • Identify opportunities for upselling/cross-selling.
  • Represent the company at events, exhibitions, and client meetings (domestic & international travel required).

Desired Candidate Profile:

  • 7 - 9 years of experience in Sales (higher experience also welcome).
  • 1- 2 years exposure in Customer Experience preferred.
  • Maritime industry exposure is a must (at least part of career).
  • MBA in International Business / Marketing / Operations preferred.
  • Fluent in English; presentable with excellent communication skills.
  • Strong analytical and logical thinking abilities.
  • Good at striking conversations, updated on current affairs, and people-friendly.
  • Strong presentation, negotiation, and convincing skills.
  • Team player with a valid passport and willingness to travel in India & abroad.

Perks & Opportunities:

  • Exposure to global markets and international clients.
  • Dynamic role blending sales, customer engagement & travel.
  • Opportunity to work with a reputed organization in the maritime domain.

Apply Now if you are passionate about customer experience and ready to represent our brand globally

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