Production Support Technical Analyst

2 weeks ago


Bengaluru, Karnataka, India IQVIA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Production Support Technical Analyst

Job Overview: The Production Support Technical Analyst is responsible for providing technical support for production systems, troubleshooting and resolving production issues, implementing configuration changes, and ensuring the quality of software applications. This role involves collaborating with various teams to plan, implement, and test new releases into production systems environments.

Essential Functions:

•    Modifies application programs based on specifications. Automates, codes, tests, debugs, documents, and maintains these programs

•    Under minimal supervision, assists in the development and maintenance of software applications and servers, requiring general knowledge and access to business expertise

•    Collaborates with analysts, developers, and project managers to determine requirements and necessary modifications for applications and systems design specifications

•    Partners and collaborates with various stakeholders throughout the SDLC

•    Writes SQL views, completes programming, performs testing and debugging of applications

•    Participates in deployments phases with additional focus on smoke tests and Hypercare

•    Completes documentation and procedures for installation and maintenance

•    Participates in audits and TDA reviews

•    May identify and implement root cause fixes for program, system and application errors

•    Provides technical training to production support teams on SQL, Alteryx, etc.

•    Serve as the first line of technical support for customers and internal business partners

•    Document and work to resolve all problems; devise improvements to current procedures and develop models of possible future configurations

•    Perform workflow analysis and recommend quality improvements

•    Establish software quality standards for life cycle, documentation, development methods, testing, and maintenance

•    Collaborate with the Product Development team, clients, and Release Management team to plan, implement, and test new releases into production systems environments

•    Implement scalable, repeatable processes to deliver support services in areas such as software configuration, data feed management, quality assurance, automation, serviceability, and performance
Qualifications:

•    Extensive working knowledge of Automations

•    Advantageous to have development skills in using Alteryx, MS SQL, Change Data Capture (CDC), DNS Certificate updates, TIBCO EBX, Snowflake, Visual Studio, Power BI

•    Bachelor's Degree in Computer Science, a related field, or equivalent experience

•    Working knowledge of software development processes and methodologies

•    Extensive experience in application programming / maintenance

•    Excellent verbal and written communication skills, with proven technical writing abilities

•    Strong analytical skills, problem-solving ability, and logical thinking capabilities

•    Excellent interpersonal skills, working in collaboration with onshore and offshore teams

•    Proven ability to work independently and productively

•    Adaptive for change and implementing new technologies and processes

•    Proactive with a zeal to learn and have an inquisitive attitude

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more



  • Bengaluru, Karnataka, India Infor Full time

    Job DescriptionThis position is to provide technical support to customers using Infor Hospitality products. This role involves troubleshooting and resolving product-related issues while ensuring accurate documentation of customer interactions in compliance with the SLAs and SOPs of the Infor Support team. Additionally, the analyst assists with general...

  • Business Analyst

    3 weeks ago


    Bengaluru, Karnataka, India Publicis Production Full time

    Job Summary:We are looking for a skilled and motivated Business Analyst to join our team. The ideal candidate will have experience in product management, requirement gathering, and project management. This role requires working closely with stakeholders to understand business needs, define clear product requirements, and manage the timely delivery of...

  • Business Analyst

    2 weeks ago


    Bengaluru, Karnataka, India Publicis Production Full time

    Job Summary:We are looking for a skilled and motivated Business Analyst to join our team. The ideal candidate will have experience in product management, requirement gathering, and project management. This role requires working closely with stakeholders to understand business needs, define clear product requirements, and manage the timely delivery of...

  • Business Analyst

    2 weeks ago


    Bengaluru, Karnataka, India Publicis Production Full time

    Job Summary: We are looking for a skilled and motivated Business Analyst to join our team. The ideal candidate will have experience in product management, requirement gathering, and project management. This role requires working closely with stakeholders to understand business needs, define clear product requirements, and manage the timely delivery of...


  • Bengaluru, Karnataka, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Job DescriptionThis position is a technical support role that involves providing assistance to customers using Infor Hospitality products. The primary focus is on troubleshooting and resolving product-related issues, while ensuring accurate documentation of customer interactions in compliance with the Service Level Agreements (SLAs) and Standard Operating...


  • Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 2,50,000 - ₹ 7,50,000

    Product Support AnalystThis is a pivotal role within our support team, focused on delivering exceptional customer experiences through technical assistance and issue resolution.Responsibilities:• Provide direct telephone and remote support to customers, troubleshooting and resolving product-related issues efficiently.• Assign priorities to customer issues...


  • Bengaluru, Karnataka, India Dark Matter Technologies Full time

    At Dark Matter Technologies, we're at the forefront of a tech-driven revolution in loan origination. Our commitment to cutting-edge AI and origination technology solutions are reshaping the industry landscape, illuminating a path towards seamless, efficient, and automated experiences. Driven by Empower, our cutting-edge all-in-one LOS, and our suite of...

  • Senior Data Analyst

    2 weeks ago


    Bengaluru, Karnataka, India Publicis Production Full time

    Job Summary: We're looking for a Senior Data Analyst with strong technical and analytical skills to join our data team in production technology. In this role, you'll use tools like BigQuery, PostgreSQL and Python to turn raw data into curated data structures and meaningful insights that support strategic business decisions across the organization. Whilst...

  • Senior Data Analyst

    2 weeks ago


    Bengaluru, Karnataka, India Publicis Production Full time

    Job Summary: We're looking for a Senior Data Analyst with strong technical and analytical skills to join our data team in production technology. In this role, you'll use tools like BigQuery, PostgreSQL and Python to turn raw data into curated data structures and meaningful insights that support strategic business decisions across the organization. Whilst...


  • Bengaluru, Karnataka, India Sartorius Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    The IT Helpdesk Support Analyst will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process.Main Responsibilities & Tasks:Initiate customer contact, escalate to appropriate parties and...