Field Service Technician- Bengaluru

1 day ago

Bengaluru, Karnataka, India Akvosphere Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Title: Field service TechnicianCompany: Akvo Atmospheric Water SystemsLocation: BengaluruSalary Range: ₹ LPAReports To: Project Manager / Project HeadDepartment: Operations & Customer ServiceEmployment Type: Full-timeAbout AkvoAkvo Atmospheric Water Systems is a leader in sustainable water technology, specializing inatmospheric water generation (AWG). With installations in 15 countries, Akvo providesenergy-efficient and IoT-integrated solutions to hotels, businesses, and corporates.

We are looking for Field Technicians to ensure the smooth operation, servicing, and maintenanceof Akvo's water generation systems across Chennai, Bangalore,Job SummaryThe Field Technician will be responsible for the installation, servicing, maintenance, andtroubleshooting of Akvo's Atmospheric Water Generators (AWGs). The role requires basicknowledge of electrical systems, plumbing, and minor refrigeration work. The ideal candidateshould be hands-on, proactive, and customer-focused, ensuring that all systems functionefficiently with minimal downtime.

Technicians will report to the Project Manager / Project Head and will be assigned to eitherChennai, Bangalore, mumbai, on operational needs. Key Responsibilities1.⁠ ⁠Installation & Commissioning
•⁠ ⁠Assist in the installation and setup of Akvo's Atmospheric Water Generators (AWGs).

  • ⁠ ⁠Ensure proper electrical and plumbing connections for smooth operation.
  • ⁠ ⁠Test and calibrate the system after installation to ensure optimal performance.2.⁠ ⁠Preventive Maintenance & Troubleshooting
    •⁠ ⁠Conduct regular maintenance checks to prevent machine downtime.
  • ⁠ ⁠Perform basic electrical and plumbing repairs as needed.
  • ⁠ ⁠Identify and fix minor refrigeration-related issues (advanced refrigeration expertise notrequired).
  • ⁠ ⁠Respond quickly to customer complaints and service requests, ensuring minimal disruption.3.⁠ ⁠Customer Support & On-Site Assistance
    •⁠ ⁠Educate clients on proper machine operation and basic troubleshooting.
  • ⁠ ⁠Act as the first line of support for customer queries regarding system functionality.
  • ⁠ ⁠Provide timely and professional customer service to ensure satisfaction.4.⁠ ⁠Reporting & Documentation
    •⁠ ⁠Maintain detailed service logs and maintenance records.
  • ⁠ ⁠Report technical issues, spare part requirements, and system performance to the ProjectManager.
  • ⁠ ⁠Assist in developing better troubleshooting guidelines based on on-ground challenges.5.⁠ ⁠Spare

Parts & Inventory Management
•⁠ ⁠Ensure availability of essential spare parts and tools for on-site repairs.

  • ⁠ ⁠Coordinate with the Project Manager for timely procurement of critical components.

Key Skills & QualificationsTechnical Skills
•⁠ ⁠Basic knowledge of electrical systems, plumbing, and minor refrigeration repairs.

  • ⁠ ⁠Ability to diagnose and resolve technical issues quickly.
  • ⁠ ⁠Experience in operating and maintaining industrial or commercial equipment preferred.
  • ⁠ ⁠Ability to work with basic hand tools and diagnostic equipment.

Soft Skills
•⁠ ⁠Strong problem-solving and troubleshooting abilities.

  • ⁠ ⁠Good communication skills to interact with customers professionally.
  • ⁠ ⁠Ability to work independently and manage on-site challenges.
  • ⁠ ⁠Willingness to travel between client locations within the assigned city.
  • ⁠ ⁠Hands-on approach and willingness to work in the field.

Experience & Education
•⁠ ⁠ITI / Diploma / Bachelor's degree in Electrical, Mechanical, Plumbing, or a related field.

  • ⁠ ⁠2-5 years of experience in field service, equipment maintenance, or technical support.
  • ⁠ ⁠Experience in HVAC, water systems, or industrial machinery is a plus.

Salary & Benefits
•⁠ ⁠Salary Range: ₹ Lac Per Annum
•⁠ ⁠Travel allowances for on-site visits.

  • ⁠ ⁠Opportunity to work in a fast-growing sustainable technology industry.
  • ⁠ ⁠Hands-on training on water technology and IoT-based systems.

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