Experienced Field Service Technician Wanted

4 days ago

Bengaluru, Karnataka, India beBeeFieldService Full time US$ 90,000 - US$ 1,20,000

Job Summary

We are seeking a skilled and experienced Field Service Technician to join our team. As a key member of our operations, you will be responsible for installing, commissioning, maintaining, and repairing instruments and systems at customer sites.

Key Responsibilities:

  • Installation and Setup: Install and configure equipment or machinery at customer sites according to industry standards and specifications.
  • Maintenance and Repair: Perform regular maintenance, diagnostics, and repairs on equipment. Troubleshoot and resolve technical issues in a timely manner.
  • Customer Support: Provide on-site technical support and guidance to customers, ensuring their needs are met and addressing any questions or concerns regarding the equipment.
  • Training: Train customers on proper usage and maintenance procedures for the equipment to prevent issues and improve efficiency.
  • Documentation: Maintain accurate service reports, records of maintenance, repairs, and installation tasks, as well as inventory logs.
  • Problem Solving: Quickly and effectively diagnose and resolve issues, offering recommendations for improvements or upgrades.
  • Collaboration: Work closely with other teams to ensure effective service delivery and to report recurring issues or feedback from customers.
  • Safety Compliance: Follow safety protocols and industry regulations while performing tasks at customer sites.
  • Travel: Travel regularly to different locations as required for service jobs and on-site support.

Requirements:

  • Education: A degree in electronics engineering or a related technical field is preferred. Certifications in specific technologies may be required.
  • Experience: 4-7 years of experience in a field service or technical support role, preferably in a similar industry (e.g., electronics, medical device etc.).
  • Technical Skills: Proficiency in troubleshooting and maintaining complex machinery, software systems, or electronics. Experience with relevant diagnostic tools and equipment.
  • Communication: Moderate verbal and written communication skills to interact with customers and internal teams.
  • Problem-Solving: Excellent analytical and troubleshooting skills to address complex technical issues.
  • Customer Service: Ability to build and maintain strong relationships with customers, providing a high level of customer satisfaction.
  • Physical Requirements: Ability to work in various clinical environments.

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