Quality Assurance Engineer

this role is Pune based partially hybrid

Purpose and contribution to company strategy

The Digital Team at Top Employers Institute is responsible for the development and support of the digital platforms which includes Salesforce Sales Cloud, Experience Cloud (Portal), Pardot, and CRM Analytics. These digital platforms support the core business processes for Marketing, Sales, Operations (Certifications) and Finance, and provide our clients with access to the survey, analytical insights, best practices and our website.

The Digital Team is looking for a Quality Assurance Engineer. The ideal candidate will be responsible for testing Salesforce applications and integrations to ensure high-quality deliverables. You will work closely with developers, functional consultants, Product Owner, and other stakeholders to validate functionality, usability, and performance. You report to the Salesforce Architect and work closely with other members of the Digital scrum team, a fun team with skilled people from various nations.

Duties & Responsibilities 

•    Analyse business requirements and technical specifications to create detailed test cases.

•    Works with the developers, product owners, and other team members to ensure quality deliverables. 

•    Actively contributes in sprint ceremonies: refinements, planning, reviews and retrospectives.

•    Delivers concise documentation of test results.

•    Exchanges knowledge and ideas with other team members.

•    Help us setup test automation tools to make Salesforce testing more efficient

     Key result areas and main activities

Key result areas indicating the impact of the role and main activities providing further insight:

•    Perform testing of Salesforce applications, including community cloud, and integrations.

•    Execute test cases and document results, defects, and issues using tools like Jira and Confluence.

•    Conduct regression, functional, integration testing, and user acceptance testing (UAT).

•    Participate in Agile/Scrum ceremonies and contribute to continuous improvement of QA processes.

•    Setup automation testing platform and tool

Gain and share knowledge:

•    Stays informed on and shares knowledge about the testing techniques, platform and automation.

•    Pro-actively reaches out to colleagues to understand company goals, delivery processes, business processes, existing implementations, etc.

Competencies 

•    Collaboration

•    Customer focus

•    Global perspective    Key success competencies (in addition to company competencies):

•    Ensures accountability

•    Plans and aligns

•    Communicates effectively

•    Decision quality

•    Tech savy

•    Manages complexity

Qualification Criteria

•    Fluent in English (written & verbal), other languages are plus.

•    Good communication skills with technical and non-technical stakeholders

•    Experience with working in an international organization

•    4+ years' experience with hands-on experience testing Salesforce applications including integrations

•    Experience with defect tracking and test management tools (e.g., Jira).

•    Good functional understanding of the Salesforce platform.

•    Familiarity with Agile/Scrum methodologies.

•    Experience with automation tools compatible with Salesforce like Selenium is a plus

•    Knowledge of SOQL 

Top Employers Institute is an Equal Opportunity Employer. We respect and celebrate each other's differences. We know that a diverse workforce enhances our success. We are conscious that having the freedom to be yourself is the basis of sustainable growth. To us, it doesn't matter where you were born, what you believe in, how old you are, what you look like, or who you love. We actively promote and depend on the diversity of thought, skills, and capabilities in our project teams to serve our international consumer base in the best way possible. We believe that different perspectives and backgrounds actually lift Top Employers Institute to new heights and increase our way of thinking for a better world of work. Join us, as there is a place for you here

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