Senior Events Coordinator

5 days ago

Seshadripuram Bengaluru Karnataka, India Quantum Leap Learning Solutions Pvt. Ltd. Full time

The Senior Program Operations Co-ordinator is responsible for leading the

seamless execution of Quantum Leap's offline and online program events, ensuring

a high-quality client experience, operational excellence, and smooth coordination

across stakeholders.

This role combines execution leadership, client experience management, team

supervision, and on-ground problem solving. The Program Lead will oversee the

event team, liaise with internal departments, manage event flow, handle escalations,

Key Responsibilities:

Leadership & Event Delivery Excellence

  • Lead the end-to-end execution of program events with high ownership and accountability
  • Supervise, guide, and support the Program Coordinators during events
  • Ensure on-ground experience is seamless, professional, and aligned to QuantumLeap standards
  • Act as the primary point of contact for the Program Director, external vendors and internal stakeholders during events
  • Facilitate coordination across CX, Sales, Tech, Coaching, and Venue partners

Client Experience & Stakeholder Management

  • Ensure a premium, warm and professional client experience throughout the event lifecycle
  • Address client and internal stakeholder queries and real-time challenges with an calm and solution-oriented approach
  • Manage sales desk coordination including payment support, documentation, and communication flow

Operational Ownership & Issue Resolution

  • Own the event flow, timelines, checklists, and quality of execution
  • Anticipate, identify, and resolve on-ground operational issues proactively
  • Maintain compliance with event SOPs, data accuracy, and documentation standards

Pre-Event Leadership Responsibilities

  • Drive team briefings, pre-event readiness, rehearsals, and role allocation
  • Coordinate with vendors, logistics, CX, data, and tech teams for seamless preparation
  • Ensure database readiness, tool setup, and material planning

Post-Event Responsibilities

  • Oversee payment reconciliation, data updation, reports, feedback, and documentation
  • Conduct debriefs, track learnings, and identify process improvements
  • Ensure event data and inventory handover to respective teams

Work Structure & Travel Requirements:

  • Mandatory travel for offline events across various cities (15–20 days/month)
  • Events may require extended working hours, including weekends

Skills & Attributes Required:

  • Good communication skills with stakeholder management capability
  • Leadership aptitude with the ability to guide and manage on-ground executionteams
  • High energy, strong ownership mindset, and ability to handle pressure
  • Excellent planning, coordination, and problem-solving skills
  • Customer-centric approach with focus on experience excellence
  • Tech-comfortable with tools, data accuracy, and operational documentation

Qualifications & Experience:

  • Experience: 4+ years in events, hospitality, client-facing operations, or program management roles
  • Experience leading teams and managing on-ground event execution preferred

Why Join Us?

  • Lead high-impact events that transform business owners and create measurable impact
  • Fast-growth career role with opportunities to move into CX leadership paths
  • Exposure to strategic event planning, multi-city operations, and stakeholder leadership

Job Types: Full-time, Permanent

Pay: ₹70, ₹80,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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