Senior Branch Manager

1 day ago

Nagpur, Maharashtra, India Khandelwal Sarees, Nagpur Full time ₹ 3,60,000 - ₹ 8,40,000 per year

Objective:

To ensure smooth functioning, profitability, and customer satisfaction of the jewellery showroom by managing operations, sales, staff performance, and compliance as per company policies.

Key Responsibilities:1. Sales & Customer Service:

  • Achieve monthly and annual sales targets.
  • Ensure high levels of customer satisfaction through professional service.
  • Monitor sales team performance and guide them for improved conversions.
  • Handle high-value customers and resolve complaints effectively.

2. Team Leadership & HR Coordination:

  • Supervise and motivate showroom staff to maintain discipline and productivity.
  • Conduct daily briefings and monitor staff grooming and attendance.
  • Coordinate with HR for recruitment, training, and appraisals.

3. Operations & Administration:

  • Ensure proper functioning of billing, cash handling, and stock systems.
  • Maintain store hygiene, safety, and visual presentation.
  • Oversee gold, diamond, and silver stock movements with accuracy.

4. Inventory & Purchase Coordination:

  • Coordinate with the purchase department for stock replenishment.
  • Track fast-moving and slow-moving items.
  • Ensure proper stock auditing and tagging procedures are followed.

5. Reporting & Compliance:

  • Submit daily, weekly, and monthly reports to head office.
  • Ensure adherence to company SOPs, financial accuracy, and hallmarking standards.
  • Maintain compliance with legal and taxation norms (GST, hallmarking, etc.).

Skills & Competencies:

  • Strong leadership and decision-making ability
  • Excellent communication and customer-handling skills
  • Knowledge of jewellery products, hallmarking, and pricing trends
  • Ability to handle high-pressure sales periods (festive/bridal seasons)
  • Proficiency in MS Excel / ERP / Tally

Qualifications & Experience:

  • Graduate (Business/Commerce background preferred)
  • Minimum 5–7 years of experience in jewellery retail, including 2+ years in a leadership role

Job Types: Full-time, Permanent

Pay: ₹30, ₹70,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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