LOA Case Mgr

7 days ago

Hyderabad, Telangana, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

This is a contractual role for 12 months
At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.
The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.
This is an individual contribution (IC) role with no direct reports.
Essential Responsibilities:

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees

• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon

• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate

• Critically assess and adjust the case management plan to an employee's changing needs

• Address and respond to sensitive situations

• Troubleshoot issues and seek to remove barriers before, during, or after a leave event

• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs

• Identify and solve problems that may arise, sometimes with limited information

• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace

• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work

• Communicate regular updates to employees and stakeholders both verbally and in writing

• Ensure compliance with standard work, federal/state regulations, and company policy

• Maintain system records to ensure accurate and timely information/documentation

• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate

• Other duties as assigned

- Bachelor's degree in business, HR, or a related field, or High school or equivalent
- 2 Years of experience in customer service or Human Resource management or Case management or Leave & Disability management role
- Intermediate proficiency in MS Word, Excel and Outlook

  • Case Mgr, CFFM S

    1 week ago

    Hyderabad, Telangana, India Amazon Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    DESCRIPTIONThis is a contractual roleAt Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave...

  • Case Mgr, US-PR S

    3 days ago

    Hyderabad, Telangana, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    This is a contractual role.At Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of...

  • Case Mgr, Us-pr s

    5 days ago

    Hyderabad, Telangana, India Amazon Full time

    This is a contractual role At Amazon we believe that every day is still day one We are working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people If you d like to help the Disability Leave Services DLS team build a best-in-class professional services program to deliver leave of...

  • Case Mgr, US-PR S

    1 week ago

    Hyderabad, Telangana, India Amazon Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    This is a contractual roleAt Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence,...

  • Benefits Analyst

    2 weeks ago

    Hyderabad, Telangana, India Xpheno Full time US$ 80,000 - US$ 1,20,000 per year

    Role & ResponsibilitiesHandle inquiries from clients and worksite employees (WSEs) via phone, chat, email, or case management systems.Research and resolve mid- to high-complexity benefits issues; escalate when necessary.Process PeopleSoft (or similar HRIS) benefits events accurately and within deadlines.Manage COBRA administration, FSA/HSA claims processing,...

  • Pharmacovigilance Operations Senior Mgr

    2 weeks ago

    Hyderabad, Telangana, India Amgen Full time

    Career Category Safety Join Amgen s Mission of Serving Patients At Amgen if you feel like you re part of something bigger it s because you are Our shared mission to serve patients living with serious illnesses drives all that we do Since 1980 we ve helped pioneer the world of biotech in our fight against the world s toughest diseases With our...

  • Senior People Success Analyst

    2 weeks ago

    Hyderabad, Telangana, India TriNet Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Senior People Success Analyst (India) TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR...

  • Senior People Success Analyst

    15 hours ago

    Hyderabad, Telangana, India TriNet Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Senior People Success Analyst (India)TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR...

  • Sr Associate

    7 days ago

    Hyderabad, Telangana, India Outpace Consulting Services Full time ₹ 32,000 per year

    We are hiring for Leading ITES Company for AR Caller - Healthcare ProfileLocation: HyderabadSalary: Upto 32k in handRole & responsibilities:Responsibilities:Minimum 1 year experience in AR Calling in medical billing fieldShould handle US Healthcare providers/ Physicians/ Hospital's Accounts Receivable.To work closely with the team leader.Good Knowledge of...

  • Business Process Mgr

    2 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionJob DescriptionConsult with internal clients to develop solutions that leverage Highspot Sales Enablement / Content Management System Review and analyze content and performance metrics to recommend new organizational methodologies Understand business and content-related problems to identify and present solutions Provide support and...