Receptionist/Administrator

2 days ago


Delhi, Delhi, India Virog Ayurveda Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Role and Responsibilities of Receptionist

Virog Ayurveda Clinic & Panchkarma Center

  • Front Desk Management
  • Welcome patients warmly and ensure a positive first impression
  • Maintain a clean, organized and professional reception area
  • Patient Registration and Records
  • Register new patients and update existing records accurately
  • Maintain confidentiality of all medical and personal information
  • Manage files, case papers and digital records systematically
  • Appointment Scheduling
  • Handle walk-ins, phone calls, WhatsApp and online bookings
  • Coordinate appointments with doctors, Panchkarma therapists and lab services
  • Avoid scheduling conflicts and manage waiting times efficiently
  • Patient Communication and Guidance
  • Guide patients on services offered, Panchkarma therapies and clinic timings
  • Inform patients about pre and post procedure instructions
  • Provide clarity about follow-ups, medicine collection and payments
  • Billing and Payments
  • Generate bills accurately for consultation, medicines and therapies
  • Handle cash, online payments, UPI and maintain daily transaction records
  • Coordination with Clinical Team
  • Communicate patient flow updates to doctors and staff
  • Coordinate room/therapy setup with therapists
  • Ensure smooth execution of the daily treatment schedule
  • Customer Service and Feedback
  • Address patient queries with patience and empathy
  • Collect feedback to improve services
  • Assist patients with any special assistance they need
  • Inventory & Administrative Support
  • Maintain stock lists of forms, files, basic supplies
  • Assist in maintaining pharmacy and Panchkarma supply records
  • Support management in daily administrative tasks
  • Promotion and Follow-up
  • Inform patients about wellness packages, special offers and upcoming camps
  • Conduct timely follow-up calls for review visits and therapy continuity
  • Help with digital tools like WhatsApp updates or basic social media support
  • Professional Conduct
  • Maintain punctuality, discipline and confidentiality
  • Follow clinic protocols, dress code and communication standards

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person



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