Receptionist/Administrator
24 hours ago
Role and Responsibilities of Receptionist
Virog Ayurveda Clinic & Panchkarma Center
- Front Desk Management
- Welcome patients warmly and ensure a positive first impression
- Maintain a clean, organized and professional reception area
- Patient Registration and Records
- Register new patients and update existing records accurately
- Maintain confidentiality of all medical and personal information
- Manage files, case papers and digital records systematically
- Appointment Scheduling
- Handle walk-ins, phone calls, WhatsApp and online bookings
- Coordinate appointments with doctors, Panchkarma therapists and lab services
- Avoid scheduling conflicts and manage waiting times efficiently
- Patient Communication and Guidance
- Guide patients on services offered, Panchkarma therapies and clinic timings
- Inform patients about pre and post procedure instructions
- Provide clarity about follow-ups, medicine collection and payments
- Billing and Payments
- Generate bills accurately for consultation, medicines and therapies
- Handle cash, online payments, UPI and maintain daily transaction records
- Coordination with Clinical Team
- Communicate patient flow updates to doctors and staff
- Coordinate room/therapy setup with therapists
- Ensure smooth execution of the daily treatment schedule
- Customer Service and Feedback
- Address patient queries with patience and empathy
- Collect feedback to improve services
- Assist patients with any special assistance they need
- Inventory & Administrative Support
- Maintain stock lists of forms, files, basic supplies
- Assist in maintaining pharmacy and Panchkarma supply records
- Support management in daily administrative tasks
- Promotion and Follow-up
- Inform patients about wellness packages, special offers and upcoming camps
- Conduct timely follow-up calls for review visits and therapy continuity
- Help with digital tools like WhatsApp updates or basic social media support
- Professional Conduct
- Maintain punctuality, discipline and confidentiality
- Follow clinic protocols, dress code and communication standards
Job Types: Full-time, Permanent
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person
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