Customer Experience Supervisor
7 days ago
Job Summary
The Customer Experience Supervisor is responsible for overseeing daily customer support operations, ensuring high levels of satisfaction and service quality. This role involves supervising a team of customer service representatives, monitoring performance, resolving escalations, and implementing strategies to enhance the overall customer journey.
Key Responsibilities
Supervise and support the Customer Service team in handling inbound and outbound communications.
Monitor team performance through KPIs and quality metrics, ensuring targets are met.
Handle customer escalations effectively, aiming for fast and satisfactory resolutions.
Conduct regular coaching and training sessions to improve team performance and product knowledge.
Collaborate with other departments (Sales, Operations, Product) to address recurring customer issues.
Analyze feedback and service reports to identify areas for improvement in processes and customer satisfaction.
Prepare daily, weekly, and monthly performance reports for management review.
Implement customer experience best practices and contribute ideas to enhance service delivery.
Qualifications
Bachelors degree in Business, Management, Communications, or a related field.
35 years of experience in customer service, with at least 12 years in a supervisory or team lead role.
Strong communication, leadership, and problem-solving skills.
Hands-on experience with CRM systems, ticketing tools, and call center software.
Ability to remain calm under pressure and motivate a team.
Excellent organizational and reporting skills.
Preferred Skills
Experience in B2C/B2B service environments.
Data-driven mindset with the ability to analyze performance metrics.
Multilingual ability (depending on region or customer base).
Work Environment
Fast-paced office or hybrid setting.
Occasional weekend or holiday work may be required during peak times.
Interested candidates please share your CV on or WhatsApp on
-
Customer Experience Supervisor
6 days ago
Delhi, Delhi, India Berkowits Hair & Skin Clinic Full timeJob SummaryThe Customer Experience Supervisor is responsible for overseeing daily customer support operations, ensuring high levels of satisfaction and service quality. This role involves supervising a team of customer service representatives, monitoring performance, resolving escalations, and implementing strategies to enhance the overall customer...
-
Customer Experience Partner
7 days ago
Delhi, Delhi, India A.P. Moller - Maersk Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCustomer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contract and dispute management- and more.Administrative stream includes those...
-
Store Supervisor
1 week ago
Delhi, Delhi, India ANONDITA HEALTHCARE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionANONDITA HEALTHCARE LIMITED is a hospital and healthcare company based in Delhi, India, at Q-108-A, Vikash Vihar Uttam Nagar. The company is dedicated to providing quality health care services in the Delhi region. ANONDITA HEALTHCARE LIMITED is committed to improving patient care and delivering exceptional health care services.Role...
-
Supervisor / male - HPS/2025/10
2 weeks ago
Delhi, Delhi, India Harsh Placement Services Full time ₹ 6,00,000 - ₹ 8,00,000 per yearJob Description: Job Description HPS/2025/10SupervisorM11 to 3ITI/DiplomaA supervisor manages a team of employees or individual employees, and their responsibilities include:Planning and organizing Supervisors plan and organize work to achieve the organization's goals. They assign work to employees based on their skills and roles. Providing...
-
Supervisor supermarket
6 days ago
Delhi, Delhi, India Dhruv Corporate HR Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob Description:position :supervisor supermarketlocation congo kinshasaexperience required 3 to 7 yearsCandidate from (Prefer to take from Big Bazar ,D-MART, Reliance Mart), Minimum 12 th Pass/ Customer handling /Stock / Cash Counter/ knowledge of FIFO and Article Expiry Date follow up / Age between 25 to 33 years , Computer Knowledge having good...
-
Food And Beverage Supervisor
2 weeks ago
Delhi, Delhi, India Massive Restaurants Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionMassive Restaurants Pvt. Ltd., established in 2012 by Zorawar Kalra and mentored by the renowned Jiggs Kalra, aims to develop premier restaurant brands showcasing Indian cuisine's evolution. With critically acclaimed brands such as Masala Library by Jiggs Kalra, Made in Punjab, Farzi Café, and the modern pan-Asian concept Pa Pa Ya, the...
-
Kitchen Supervisor
2 weeks ago
Delhi, Delhi, India Gola Sizzlers Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Kitchen Supervisor, located in Delhi, India. The Kitchen Supervisor will be responsible for overseeing daily kitchen operations, supervising kitchen staff, and ensuring the quality and presentation of all food served. Additional responsibilities include...
-
Electrical Supervisor
20 hours ago
Delhi, Delhi, India 9697a6a7-c936-4248-ab66-8e7f37461a4e Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Electrical Supervisor located in Delhi, India. The Electrical Supervisor will oversee the installation, maintenance, and repair of electrical systems and equipment. The role involves supervising a team of technicians, ensuring safety standards, and...
-
Food And Beverage Supervisor
7 days ago
Delhi, Delhi, India Deepak and Co. Full timeCompany DescriptionDeepak & Co. is a proudly owned food catering firm serving people all over India. Founded in 1989 by Mr. Rakesh Kumar Gupta, Deepak & Co. focuses on providing quality and hygienic food to passengers traveling in one of the largest railway networks in the world. Headquartered in Delhi, India, the company adheres to its core philosophy,...
-
Electrical Supervisor
3 days ago
Delhi, Delhi, India solizy innovations private limited Full time ₹ 2,40,000 - ₹ 3,36,000 per yearWe deal in Interior/ Turnkey/ Fit-out projects.Experience:- Minimum 3 years experience as Electrical Supervisor in Interior/construction projects.Project:- WAREHOUSE of Amazon.Preferred construction/Interior Electrical Supervisor must have experience of working in projects like warehouses.Job Type: Full-timePay: ₹20, ₹28,000.00 per monthWork Location: In...