Import Operation Executive

1 day ago


Chennai, Tamil Nadu, India AMUS SOFT - Transforming Your Business Digitally Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title: Customer Service Executive – Freight Forwarding

Location: Chennai, Tamil Nadu

Shift: US Shift

Employment Type: Full-Time

Key Responsibilities


• Customer Support: Handle customer inquiries related to freight forwarding services,

including shipping, delivery schedules, customs clearance, and tracking.


• Issue Resolution: Address and resolve customer complaints related to delivery delays,

damaged goods, lost shipments, or other freight-related issues promptly and

professionally.


• Order Tracking: Provide accurate, real-time updates on the status of shipments,

ensuring transparency and clear communication with customers.


• Coordination with Operations: Work closely with the operations team, including

customs brokers, carriers, and warehouse personnel, to ensure smooth processing, timely

dispatch, and efficient delivery of freight.


• Process Improvement: Identify areas for improvement in customer service workflows,

suggesting and implementing strategies to enhance service quality and operational

efficiency.


• Documentation: Maintain detailed records of customer interactions, shipments,

transactions, and issues in CRM or freight management systems for tracking and reporting

purposes.


• Customer Feedback: Gather and analyze customer feedback to identify trends,

measure satisfaction, and recommend service improvements.


• Complaint Handling: Manage escalations of complex issues, ensuring timely follow-ups

and resolutions while maintaining high customer satisfaction.


• Administrative Support: Perform administrative tasks related to customer service,

including processing orders, managing returns and cancellations, preparing shipment

documentation, and maintaining customer databases.

Requirements

Educational Background

Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related

discipline preferred.

Experience

Minimum 4 years of experience in customer care within logistics, specifically in freight

forwarding, transportation, or supply chain industries.

Must-Have Skills


• Strong verbal and written communication skills, with the ability to effectively communicate

with US-based clients and stakeholders.


• Proficiency in customer relationship management (CRM) software such as HubSpot.


• Strong analytical and problem-solving skills, with the ability to handle multiple tasks and

prioritize effectively in a dynamic environment.


• In-depth understanding of shipping processes, customs regulations, freight

documentation (Bill of Lading, Commercial Invoice, etc.), and logistics operations.


• Proactive mindset with a strong desire to meet customer needs, resolve issues efficiently,

and deliver exceptional service.


• Excellent organizational skills and attention to detail to manage complex data and

workflows accurately.


• Ability to perform under pressure, meet tight deadlines, and adapt to the demands of a

  • fastpaced environment.


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