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Front Office Receptionist

2 weeks ago

Gurgaon, Haryana, India CGS Hospital Full time ₹ 2,50,000 - ₹ 3,00,000 per year

As a Front Office Executive, you will be the first point of contact for patients and visitors, representing our institution with professionalism and warmth. Your responsibilities will include:

· Greeting and assisting patients and visitors with a friendly and courteous demeanour.

· Managing the reception area, ensuring it is clean, organised, and always welcoming.

· Handling incoming calls, emails, and inquiries promptly and efficiently, directing them to the appropriate department or staff member.

· Scheduling appointments and maintaining accurate records of patient appointments and walk-ins.

· Coordinating patient registration and admissions processes, verifying insurance information, and collecting payments as necessary.

· Providing administrative support to various departments as needed, including data entry, filing, and maintaining office supplies.

· Collaborating closely with medical staff and other departments to ensure smooth patient flow and excellent customer service.

· Upholding confidentiality and privacy regulations in all patient interactions and administrative tasks.

Requirements:

· Proven experience as a Front Office Executive, Receptionist, or similar role, preferably in a healthcare setting.

· Excellent communication and interpersonal skills, with the ability to interact effectively with patients, visitors, and staff from diverse backgrounds.

· Strong organisational and multitasking abilities, with attention to detail and accuracy.

· Proficiency in using computer applications, including MS Office and electronic medical records systems, billing.

· Ability to remain calm and composed in fast-paced environments, with a customer service-oriented mindset.

· Understanding medical terminology and healthcare administrative processes is an advantage.

· Diploma or degree in Business Administration, Healthcare Administration, or related field is preferred.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Provident Fund

Experience:

  • total work: 3 years (Required)

Work Location: In person