GET_ Customer Support Engineer

2 weeks ago

Ahmedabad, Gujarat, India Techno Controls Full time ₹ 2,40,000 - ₹ 3,00,000 per year

As a Graduate Engineer Trainee – Customer Support Engineer, you will be responsible for providing technical assistance to customers, supporting product integration, troubleshooting sensor-related issues, and ensuring customer satisfaction through timely and effective resolution of queries. This role offers an excellent opportunity to build a career in the sensor and automation industry.

  • Provide technical support to customers via email, phone, and on-site visits when required.
  • Assist in installation, commissioning, and testing of sensor products at customer locations.
  • Troubleshoot sensor-related problems and recommend appropriate solutions.
  • Coordinate with R&D and production teams to resolve product issues and ensure timely feedback to customers.
  • Prepare and maintain technical documentation, FAQs, service reports, and manuals.
  • Support the sales team with technical inputs during pre-sales and post-sales phases.
  • Conduct product training sessions and demonstrations for customers and partners.
  • Maintain a customer issue tracking system and ensure proper follow-up until resolution.
  • Ensure high levels of customer satisfaction and retention.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Are you familiar with Autocad
  • Did you completed B.E In Mechanical/ Electrical/Electronics /Instrumentation

Education:

  • Bachelor's (Required)

Work Location: In person

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