Business Analyst

2 days ago

Yelahanka, Karnataka, India Black & White Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Company Name :

Job Title :

Business Analyst

Qualification :

Bachelor's degree in computer science, Information Systems, Business Administration, or related field

Experience :

6 to 8years

Must Have Skills :


• 8 years of experience as a Business Analyst, with at least 2 years focused on ServiceNow.

• Strong understanding of Agile methodologies (Scrum, Kanban).

• Experience with ServiceNow modules such as ITSM, ITOM, CSM or HRSD. Experience on service mapping, FSO despite, S2P would be preferred.

• Proficiency in writing user stories, use cases, and process flows.

• Excellent communication, interpersonal, and stakeholder management skills.

• Ability to work independently and collaboratively in a team environment.

Good to Have Skills :


• ServiceNow Certified System Administrator or other relevant certifications.

• Experience with Agile tools like Jira, Azure DevOps, or Rally.

• Familiarity with ITIL framework and practices.

• Experience in enterprise-level ServiceNow implementations or upgrades.

• Excellent communication and stakeholder management skills.

• Self-motivated, Positive outlook & result oriented
• Demonstrated strengths in leadership, critical analysis, strategic problem-solving, and effective interpersonal communication.

Roles and Responsibilities :


• Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).

• Translate business needs into functional specifications and user stories with clear acceptance criteria.

• Participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.

• Work closely with ServiceNow developers and architects to ensure solutions align with business goals and platform best practices.

• Conduct gap analysis and impact assessments for new requirements or changes.

• Support UAT (User Acceptance Testing) by preparing test cases, coordinating testing efforts, and validating results.

• Maintain a product backlog and prioritize features based on business value and technical feasibility.

• Provide training and documentation to end-users and stakeholders as needed.

• Monitor and report on project progress, risks, and issues.

Location :

Hyderabad

CTC Range :

2 to 2.5LPA

Notice period :

Immediate

Shift Timings :

Mode of Interview :

Virtual

Mode of Work :

Hybrid

Mode of Hire :

Note :

Contract position



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