Consultant

About the job:

The Red Hat Global Telco Services team is looking for a Consultant to join us in Pune/Bangalore/Chennai/Delhi-NCR, India. As Consultant, you are a highly skilled professional who shall be engaged in Red Hat Cloud (RH OCP, OSP, OSO, Custom Clouds based on RH OCP and OSP) based solution delivery projects, spanning the Red Hat Cloud portfolio as well 3rd party Cloud infrastructures. As a Consultant you will participate in Customer's Cloud/NFV/SDN delivery projects, with focus on OCP, OSP. NCP, NHRO, OSO components of Cloud portfolio, and leveraging your seniority to lead the creation and evolution of High and Low Level Design, Test & Customer acceptance Design (Strategy, Test Cases), Red Hat and Customer lab integration & validation, delivery (install and commissioning in the field)  and  customer field acceptance, to be used as reference by the rest of the delivery organization. You shall perform solution-based install, configuration and acceptance of pre-architected solutions, either remote or on-site – to that end, some travel to customer sites will be required. Hence your willingness to travel abroad for short trips. You shall also provide remote or on-site expert support for on-site solution engineers during installation, acceptance and diagnosis activities and take care of integration issue handling during deployment & upgrade. You will also ensure knowledge transfer and coaching of the rest of the Consultants community. You will be required to understand the culture and needs of the customers and internal teams in terms of technology and competencies. You need to be motivated and curious with a passion for contributing to the success of the business by contributing in a winning team. 

What will you do:

• Participation in customer's projects activities related to Red Hat Cloud projects.

• Understand our customers product functional and technical requirements

• Understand how Red Hat products integrate into our customer's environment.

• Understand customization requirements that the customer will need.

• Assistance as consultant in customer's presentations, documentation and workshops.

• Participates in the High Level Design (HLD) approval cycle of the customer's solution.

• Responsible for Low Level Design (LLD), with detailed architecture and design of the Red Hat Solution.

• Responsible for following the design and process and accordingly implement the Cloud solution (Deployment/Upgrade/Configuration) in the customer environment.

• Responsible for Test Design (Strategy, Test Cases and Reports)
  Producing Customer Documentation, e.g. MOPs, Integration & Configuration files.

• Execute the integrations as per requirements and verify the functionality as per the test strategy defined and cases finalized for the verification.

• Upgrade and tests customer specific software/hardware before it is implemented to the customer's environment.

• Perform solution-based install, configuration and acceptance of pre-architected solution, either remote or on-site.

• Provide expert support for integration/Solution/Associate consultant engineers during installation, acceptance and diagnosis activities, and handling integration Issue Handling during deployment.

• Develop enough knowledge on our customer's environment to participate in customer discussion and facilitate integration recommendation.

• Some travel to customer Sites to conduct troubleshooting, and assist with the migration, particularly in Production Environments

• Manage customer technical requests and regularly update customer on progress.

• Contribute to the creation of common artifacts and tools for usage by the Solution Engineering community and lead knowledge transfer and ramp up

• You ensure solution feasibility of the solution from technical, migration, integration, operation and maintenance perspective.

• You maintain the integrity & the consistency of the solution on its domain over the whole project cycle

What will you bring:

• Expertise in OCP/OSP/OSO components of Red Hat cloud portfolio. Nokia NCP/NHRO would be added advantage

• Hands-on Expertise Openstack & Kubernetes is a must

• Expertise in HEAT templates for application to be hosted on Cloud platforms. Ansible, Mistral concepts would be advantageous.

• Expertise in NFVI/VIM, VNFM, NFVO and SDN technologies.

• Experience and background in infrastructure, system and IT (Linux servers, Virtualization, containerization, External Storage Solutions

• Expertise in Containers, Kubernetes and Microservices concepts.

• OCP 280 (EX-280) training and Certification preferable.

• You have gained extended (practical) knowledge of L2 and L3 IP architectures and network models (MPLS, routers,), IP/MPLS access, aggregation & edge, IP/MPLS/DWDM converged core.

• Previous design and deployment experience with at least 10+ years on business experience in a customer service or technical support environment within a technology-oriented company or department

• Proven ability to learn and apply new skills and processes rapidly and coach, mentor, influence others around them

• Ability to adapt to changes quickly and be a change catalyst

• Demonstrated leadership experience with focus on improving associate and customer experience

• Ability to multitask, prioritize, and work under pressure

• Ability to work in process-driven environments as well as in contexts where consultation with colleagues, taking initiative, and making judgement calls is necessary

• Ability to communicate courteously and effectively with customers, third party vendors, and Red Hat associates

• Knowledge of support systems and tools considered

• An appreciation of, and passion for open source software would be an advantage

• Personally committed to quality, and love working in a customer facing environment

• Operate autonomously and are result driven ensuring ownership and accountability

• You are flexible in taking up different roles and tackling multiple technologies

About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
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