User Support

User Support - Buy-side Order Management System (AIM) Support Representative - Mumbai

Location

Mumbai

Business Area

Sales and Client Service

Ref #

Description & Requirements
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

Bloomberg's Buy-side Order Management System (AIM) delivers global, multi-asset solutions for portfolio management, trading, compliance, and operations for buy-side firms. AIM is used by more than 15,000 professionals in nearly 90 countries at over 900 client firms, including some of the largest asset managers, hedge funds, insurance companies, pension funds and government agencies. Our goal is to offer the most scalable asset management technology in the market -one that allows AIM clients to grow assets on existing investments and to quickly expand into new asset classes, markets, or investment styles without disruption.

What's the role?
As part of our AIM Tradedesk support team, you will work in a client facing role, liaising with buy-side professionals to deliver a knowledgeable and proactive service on our buy-side order management solutions. Our AIM product suite delivers global order, execution and position management tools for front-office professionals as well as middle and back office operations.

We are looking for individuals with strong customer service skills to enable our AIM clients to operate effectively. Our clients rely on your domain expertise to guide them, so that they can use the power of our Order Management System (OMS) to make better business decisions. To be successful, you will be a curious and inquisitive troubleshooter that is eager to share tips and insights about business-critical features and exciting new functionality. Whether you're on a chat, getting on a call, or on-site with your client, you can quickly size up a situation and provide a solution.

We'll trust you to:

• Use the product knowledge we provide via extensive training, and acquired client intel, to build and maintain credible relationships with your clients, deliver client training and actively communicate with external stakeholders
• Provide platinum service to our buy-side customers via Bloomberg Helpdesk
• Keep up to date with market trends, understanding the impact on our clients' workflows and businesses
• Develop your knowledge of our products and customers' workflows, sharing and building this knowledge across your team
• Actively generate leads and contribute to sales campaigns, prioritising product enhancement requests for our Product and Engineering teams, and providing valuable customer intelligence that drives product improvements and sales performance

You'll need to have:

• Minimum 3 years of client facing experience in Financial Services and/or a Financial Technology company
• Awareness of India's buy-side market landscape
• Strong multi-tasking skills, being a self-starter and a proactive collaborator
• Attention to detail with strong analytical skills
• Strong presentation and communication skills in English

We'd love to see:

• Experience working with pre-trade, at-trade, or post-trade buy-side workflows
• Experience supporting an OMS or other electronic trading systems

If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

Why Bloomberg?
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:
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