Service Support Executive Trainee
3 days ago
Job Title: Service Support Executive Trainee
Location: B-221, Okhla Industrial Area, Phase-1, New Delhi
Qualification: ITI or Diploma in Electronics
Experience: Freshers or up to 1 year experience
Employment Type: Full-time (Office-based)
Joining: Immediate
Salary: Rs 21,000/- per month
Job Overview:
We are looking for a motivated trainee to join our Service Support team. The role involves understanding our telecom and electronic products, providing technical assistance to dealers/distributors over the phone, and conducting incoming quality checks (IQC) of components and products.
Key Responsibilities:
- Learn the technical details, manuals, and configurations of our telecom products (EPABX, telephones, SIP phones, etc.)
- Provide troubleshooting and support to dealers and distributors via phone and email.
- Record queries, maintain service logs, and follow up on unresolved issues.
- Conduct basic IQC testing of components and finished products using standard procedures.
- Assist in documentation and coordination with the R&D and production teams.
- Occasionally visit the field for troubleshooting (rarely, once trained).
Requirements:
- ITI or Diploma in Electronics (preferably in Electronics/Telecommunication)
- Basic understanding of electronic components and circuits.
- Good communication skills in Hindi and basic English.
- Eagerness to learn and take ownership of tasks.
- Computer-literate (MS Excel, email, etc.)
Benefits:
- Hands-on technical training in telecom equipment.
- Career growth opportunity in product support and testing.
- Exposure to R&D and production environments.
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