Service Support Executive Trainee

6 days ago


Delhi, Delhi, India Copper Connections Ltd Full time

Job Title: Service Support Executive Trainee

Location: B-221, Okhla Industrial Area, Phase-1, New Delhi

Qualification: ITI or Diploma in Electronics

Experience: Freshers or up to 1 year experience

Employment Type: Full-time (Office-based)

Joining: Immediate

Salary: Rs 21,000/- per month

Job Overview:

We are looking for a motivated trainee to join our Service Support team. The role involves understanding our telecom and electronic products, providing technical assistance to dealers/distributors over the phone, and conducting incoming quality checks (IQC) of components and products.

Key Responsibilities:

  • Learn the technical details, manuals, and configurations of our telecom products (EPABX, telephones, SIP phones, etc.)
  • Provide troubleshooting and support to dealers and distributors via phone and email.
  • Record queries, maintain service logs, and follow up on unresolved issues.
  • Conduct basic IQC testing of components and finished products using standard procedures.
  • Assist in documentation and coordination with the R&D and production teams.
  • Occasionally visit the field for troubleshooting (rarely, once trained).

Requirements:

  • ITI or Diploma in Electronics (preferably in Electronics/Telecommunication)
  • Basic understanding of electronic components and circuits.
  • Good communication skills in Hindi and basic English.
  • Eagerness to learn and take ownership of tasks.
  • Computer-literate (MS Excel, email, etc.)

Benefits:

  • Hands-on technical training in telecom equipment.
  • Career growth opportunity in product support and testing.
  • Exposure to R&D and production environments.

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