ServiceNow Architect

5 days ago

Bengaluru, Karnataka, India Torc Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Type
 (Full Time/Contract): Full time

Mode
 (Hybrid/Remote/Onsite): Onsite

Location
 (if Onsite): Bangalore/Hyderabad

No of Interviews
: 2-3 rounds

Joining Date
: Immediate

ServiceNow CSM Architect is responsible for designing, architecture, and implementation of ServiceNow Customer Service Management solutions. Architects should have deep expertise in the CSM module, a solid understanding of enterprise customer service processes, and the ability to deliver scalable and efficient solutions aligned with organizational goals.

Key Responsibilities:

  • Lead architecture and end-to-end design of ServiceNow CSM solutions including Case Management, Playbooks, Virtual Agent, Advanced Work Assignment, Communities, Knowledge Management and Field Service Management.
  • Collaborate with business stakeholders, product owners, and technical teams to gather and translate requirements into robust technical solutions.
  • Define and maintain the CSM roadmap and architecture strategy based on business needs and ServiceNow platform capabilities.
  • Provide technical leadership throughout the CSM project lifecycle from initial discovery through development, testing and deployment.
  • Develop and review architecture artifacts including high-level designs, data flow diagrams and integration specifications.
  • Ensure platform alignment with ServiceNow best practices, including performance, security and scalability.
  • Support integration with third-party platforms such as CRM systems, contact center tools and customer portals.
  • Lead governance of the ServiceNow platform and enforce development standards and practices.
  • Mentor developers and provide guidance on complex configurations and customizations.

Qualifications and Skills:

  • Bachelor's degree in Computer Science, Information Technology or related field.
  • 8+ years of experience with ServiceNow platform including 3+ years in an architect role.
  • Hands-on experience implementing and configuring 
    ServiceNow CSM
     in a complex enterprise environment.
  • Strong knowledge of core ServiceNow platform capabilities: Flow Designer, IntegrationHub, Virtual Agent, Predictive Intelligence, Case Lifecycle, and Performance Analytics.
  • Experience with REST/SOAP API integrations.
  • Excellent stakeholder engagement, solution presentation and documentation skills.ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist – CSM.
  • Experience with Experience Designer, Employee Center, or Industry-specific CSM configurations (e.g., telecom, public sector).
  • Agile/Scrum delivery experience.

Soft Skills:

  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication.
  • Leadership mindset with the ability to influence at all levels.

  • Principal Platform Architect()

    5 days ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data,...

  • Principal Platform Architect

    2 weeks ago

    Bengaluru, Karnataka, India ServiceNow Full time

    Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based...

  • Principal Platform Architect

    3 weeks ago

    Bengaluru, Karnataka, India ServiceNow Full time

    Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based...

  • Sr Platform Architect()

    5 days ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Principal Platform Architect()

    1 week ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Principal Platform Architect()

    5 days ago

    Bengaluru, Karnataka, India ServiceNow Full time US$ 1,20,000 - US$ 1,50,000 per year

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Principal Platform Architect

    2 days ago

    Bengaluru, Karnataka, India ServiceNow Full time US$ 1,50,000 - US$ 2,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Pipeline - Principal Platform Architect

    5 days ago

    Bengaluru, Karnataka, India ServiceNow Full time US$ 1,50,000 - US$ 2,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Servicenow Architect

    4 days ago

    Bengaluru, Karnataka, India Appit Software Solutions Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Shift : UK time zoneLocation : RemoteStart ImmediateInterview rounds 3Job Description: ServiceNow Technical ArchitectExperience Level: 9-15 years in ServiceNow development & solutioningDomain Expertise: ITSM, ITOM, ITAM, ServiceNow Architecture, Performance OptimizationRole Overview:As a ServiceNow Technical Architect, you will be responsible for designing...

  • Urgent Search Principal Solution Architect

    3 weeks ago

    Bengaluru, Karnataka, India ServiceNow Full time

    Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based...