Help Desk Specialist Engineer
1 week ago
Technagy IT
is a relationship-driven Managed Service Provider (MSP) based in Texas.
We are seeking personnel to work from our Kochi, Kerala office.
The working hours will follow U.S. Central Time (8:00 AM – 5:00 PM, Monday to Friday), with shifts as required.
Help Desk Specialist (Client Support)
Qualification
· Any Degree associated with computer science.
Job Responsibilities
· We are looking to hire a talented Help Desk Specialist who can manage Help Desk tickets in a timely manner.
· The responsibilities include responding to customer issues via phone, email, and computer chat, providing customer assistance, documenting customer interactions, and running diagnostics to resolve customer-reported issues.
· The Help Desk Specialist will also have to quickly escalate issues he cannot resolve to the next Tier and follow up with customers to ensure problems are resolved.
Skills preferred.
· Office 365 Administration
· RMM Jobs
· Active Directory
· Server administration
· Printer configurations
· Mac Device Administration (Addigy)
· Network design and administration.
· VoIP Management
· Back-Up Management
· IT Security (KnowB4, SentinelOne, Dark web Monitoring)
Experience
: 2-4 years
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