IT Executive

2 weeks ago

Udaipur, Rajasthan, India Mahendra Nextwealth Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role & Responsibility :

  • Address user tickets related to hardware, software, and networking issues.
  • Guide customers through the installation of applications and computer peripherals.
  • Maintain, upgrade, or replace hardware and software systems as needed.
  • Ensure continuous availability of networking and computing systems, maintaining a 24x7 operational status.
  • Manage system configurations and operations for client based computing environments.
  • Troubleshoot and resolve issues and outages promptly.
  • Resolve complex issues related to Windows servers, desktops, and applications, including performance bottlenecks and configuration errors.
  • Oversee and manage the deployment of Windows updates and patches across all servers and desktops, ensuring minimal disruption to operations.
  • Analyze system performance and implement tuning or adjustments to optimize the performance of Windows environments.
  • Design, implement, and manage Group Policies to ensure a secure and standardized environment across the organization.
  • Manage and troubleshoot user accounts, permissions, and

access in Active Directory, including advanced AD troubleshooting.

  • Manage and perform backups of critical Windows servers and desktops, and execute restores when needed.
  • Strong knowledge of networking concepts related to Windows environments, such as IP addressing, DNS, DHCP, and network security.
  • Experience with managing storage solutions in Windows

environments, including SAN, NAS, and local storage.

  • Experience with monitoring tools like Zabbix for environments monitoring.
  • Monitor systems daily and respond immediately to any security or usability concerns.
  • Perform routine maintenance tasks on computer equipment and peripherals
  • Update and upgrade systems and processes according to evolving requirements.
  • Review and analyses system logs to identify issues or inefficiencies.
  • Assist in the creation of technical documentation and user manuals.
  • Maintain detailed records of new installations, equipment

movements, configuration changes, and overall machine status.

  • Diagnose, verify, record, and report downtimes, providing immediate notification for all incidents.
  • Manage inventory and asset tracking, ensuring accurate records are maintained

Qualification

  • Graduate or Post-Graduate in a related field
  • Diploma in Windows, Linux, or Networking is preferred

Experience/Fresher

2 to 5 years of experience

Skills/Competencies Required

  • Strong analytical thinking and problem-solving abilities, with experience in various techniques and approaches.
  • Effective team player with excellent communication skills, a keen listener, and a quick learner.
  • Hands-on experience with Windows and Linux operating system environments.
  • Comprehensive understanding of Active Directory, DNS, DHCP, WSUS, NAS, WDS, NVR configurations, printer troubleshooting, AWS environment, Linux basics, and Cisco switch concepts.
  • Experience with technologies such as Veeam Backup, Zabbix, SCCM, M365, FortiSIEM, MDT, TeamViewer, SAN, Windows environments, FortiGate firewalls, SSLVPN Client, Sophos Central Anti-Virus, VMware ESXi, and more.
  • Proficient in Excel, Word, PowerPoint, and other reporting tools

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