SFDC L2 support Analyst

6 days ago

Pune, Maharashtra, India Lancesoft Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:-

• SFDC experience of 1to 3 years and should be comfortable to support Applications

• SFDC ADM 201 certification is required

• Strong debugging/ log analysis experience is a must

• CPQ, CLM hands on experience will be preferred

• Strong verbal and written communication skills is must for interaction with global users

• Knowledge of APEX coding will be added advantage

• Respond to and resolve all customer inquiries (via phone, e-mail and web)

• Maintain high level of customer satisfaction

• Maintain clear and concise ticket documentation with all required data and fields

• Escalate service requests and issues appropriately with stakeholders and own the issue till resolution

• Exercise independent thought within defined procedures and practices

• Manage priorities and act on factors that create priorities

• Generate Knowledge Articles or assist in the same.

• Basic office skills (Word, Outlook, Excel)

• Comfortable working in rotational shifts.

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