Associate Lead CX

Location Name:Pune Corporate Office - MantriJob PurposeThere are 3 parts of this role:1.Lead the digital experience practice for Investment & Insurance portfolio for App & WebMeasurement of digital customer experience on App & Web platforms of the companyDefine the event map and overall experience analysis for customer journeys.Co-create the overall DCX...

Job PurposeThere are 3 parts of this role:1.Lead the digital experience practice for Investment Insurance portfolio for App Web- Measurement of digital customer experience on App Web platforms of the company- Define the event map and overall experience analysis for customer journeys.- Co-create the overall DCX approach for all digital platforms.- Define...

As a Commercial Coordinator here at Honeywell, you will play a crucial role in driving commercial sales for remote services and expanding the scope of these services across the APAC, NAM, and India regions. Your expertise will be instrumental in enhancing our service offerings and ensuring customer satisfaction.You will report directly to our BA HBOC Hub...

Associate Lead - Projects IBMS About Business: Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani...

Dealer Performance Lead - PuneKey Responsibilities A Improve Follow-ups Conversion FnC Sensitize the sales team about FnC adherence and quality Share status with Sales Managers along with improvement action plans Conduct weekly discussions on top leakage drivers actions taken and improvement effects B Improve Customer Experience CX ...

Lead Associate - MIS I UK I Pune Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel,...

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

Lead Associate - Regulatory AffairsLead Associate - Regulatory Affairs-LIF Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced...

REF79275E- Lead Associate - R2R- Pune Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in...

Job DescriptionCX Insights KPI Tracking- Develop and maintain CX performance dashboards and reports, ensuring key insights are available for decision-making.- Analyze trends and performance drivers, correlating KPI shifts with customer experience initiatives and operational changes.- Forecast how future improvements will impact key CX metrics.- Communicate...