Principal Enterprise Architect

Title and Summary

Principal Enterprise ArchitectPrincipal Enterprise Architect GCD&C CX Technology

Overview

Mastercards Global Customer Delivery & Care (GCD&C) organization delivers world-class B2B and B2C customer experiences across multiple service channels. As part of the Customer Experience (CX) Technology team, we leverage modern software and Agile practices to develop self-service and automated solutions that are scalable, secure, and customer-centric.

We are looking for a Principal Enterprise Architect to lead the architecture of strategic initiatives within CX Technology. This individual will play a key role in designing scalable and reliable customer engagement platforms, collaborating closely with engineering, product, and security teams to ensure architectural integrity and business alignment.

Role Responsibilities

As a Principal Enterprise Architect, you will:

Lead high-level architecture efforts for strategic CX Technology programs, defining the solution context, dependencies, and interactions across systems.

Partner with Solution Architects to architect and design complex, scalable solutions that power customer interactions across digital and assisted channels.

dGuide and mentor engineering teams, providing architectural oversight and ensuring adherence to Mastercard's security and engineering standards.

Partner with product owners and business stakeholders to understand requirements and translate them into technical strategies.

Conduct architecture reviews and maintain up-to-date end-to-end interaction flow documentation across customer-facing services.

Simplify and modernize existing architectures to improve scalability, performance, and operational efficiency.

Champion engineering excellence through hands-on design contributions and collaborative leadership.

Key Responsibilities within GCD&C CX Technology

Develop and maintain the enterprise architecture strategy and roadmap for CX Technology, aligning solutions with Mastercards overall business objectives and technology standards.

Define architectural principles, patterns, and standards that guide the design and evolution of CX platforms, including Support Case Management, Technical Resource Center, and other critical systems.

Partner with business and technology leaders to translate strategic goals into actionable architecture frameworks and ensure consistency across products, platforms, and services.

Provide governance oversight by leading architecture review forums, ensuring solutions adhere to Mastercards enterprise architecture standards, policies, and risk management practices.

Drive enterprise-wide simplification, standardization, and reuse of technology capabilities to optimize operational efficiency and support scalable, sustainable growth.

Collaborate with application architects, solution architects, and engineering teams to ensure architectural integrity, security compliance, and long-term viability of technology solutions.

Champion a culture of architectural excellence by fostering collaboration, knowledge sharing, and continuous improvement within CX Technology and across Mastercard.

About You

Technical Expertise:

Comfortable navigating ambiguity, with the ability to synthesize diverse perspectives, distill complex challenges, and frame the "art of the possible"without getting mired in tactical details or execution minutiae.

Strong ability to communicate complex architectural concepts and trade-offs to executive, technical, and non-technical stakeholders.

Deep understanding of Platform-as-a-Service (PaaS) architectures and experience designing for cloud-native environments using tools such as API gateways, web/application servers, and load balancers.

Demonstrated experience in full-stack engineering with emphasis on front-end frameworks like React or Angular.

Expertise in designing and guiding large-scale software programs using SAFe Agile methodologies.

Proficiency in leading software planning, estimation, and setting technical direction for distributed teams.

Skilled at reducing deployment complexity through standardization, automation, and ephemeral infrastructure design.

Qualifications:

7+ years of hands-on architecture experience in designing web-based enterprise applications.

Proven track record of engineering leadership and delivering technology solutions in a fast-paced, global environment.

Strong organizational, interpersonal, and influencing skills, with a collaborative mindset.

Experience using customer and usability feedback to drive continuous product and platform improvements.