Product Implementation Lead

4 hours ago

Thiruvananthapuram, Kerala, India Umanist Staffing Full time ₹ 1,00,00,000 - ₹ 1,60,00,000 per year

Face-to-Face Interview – Chennai | November 15th

Experience: 3 to 12 Years.515
Work Mode: Hybrid (3 days office / 2 days WFH)
Notice Period: 0 to 15 Days
Interview Process: 2 Technical Rounds + 1 Client Round
Salary Range: ₹10 – ₹16 LPA

Role Overview

Seeking a Configuration Lead – Product Implementation (Healthcare Domain) to lead and deliver end-to-end client product implementations. The role involves driving delivery excellence, ensuring timely execution, and guiding the configuration team toward successful outcomes.

Key Responsibilities

  • Lead execution of product implementation plans ensuring on-time, on-budget, and quality delivery.

  • Guide and mentor a team of Implementation Engineers or Configuration Analysts.

  • Identify and resolve risks or dependencies during implementation.

  • Build and refine reusable assets, tools, and templates.

  • Estimate efforts, define ETAs, and ensure compliance with delivery SLAs.

  • Act as a bridge between clients, internal stakeholders, and delivery teams.

  • Handle client demos, escalations, and issue resolution.

  • Drive customer satisfaction and continuous improvement initiatives.

  • Support cross-functional coordination across configuration, integration, conversion, and testing teams.

  • Collaborate with offshore/onshore teams, including sprint demos and environment promotions.

Key Performance Indicators

  • Timely and successful client product implementations.

  • Improved client satisfaction and reduced grievances.

  • Achievement of quarterly/yearly OKRs.

  • High adoption and usage of implemented features.

  • Adherence to quality and process standards.

Mandatory Skills

  • Healthcare Domain Expertise: Strong understanding of healthcare business processes (Claims, Clinical Operations, Payor systems).

  • Product Implementation Leadership: Experience leading enterprise-scale implementations.

  • Configuration Management: Expertise in designing and configuring Core Admin systems for healthcare platforms.

  • Agile Delivery: Hands-on experience in agile sprints, backlog refinement, and planning.

  • Team Leadership: Experience mentoring or managing a team.

  • Technical Knowledge:

    • DevOps, CI/CD, and build/deploy tools

    • Cloud platforms (AWS, Azure, GCP)

    • Containerization (Docker, Kubernetes)

  • Communication Skills: Strong client-facing verbal and written communication.

  • Quality & Compliance: Understanding of configuration best practices, code reviews, and automation.

  • Documentation & Reporting: Proficiency in maintaining environments, tracking activities, and providing status updates.

Preferred Skills

  • Experience with HealthRules Payor or similar healthcare platforms.

  • Exposure to configuration promotion across multiple environments.

  • Understanding of healthcare integration and conversion workflows.

  • Prior consulting or client-facing implementation experience.

Behavioral Attributes

  • Strong analytical and problem-solving skills.

  • High ownership and accountability.

  • Excellent time management.

  • Collaborative and solution-oriented mindset.

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