GoDigit - Telecom Manager - Contact Center Platform

11 hours ago

Bengaluru, Karnataka, India 15071e47-49ee-49de-9af5-13b750ac7ec2 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Summary
The Telecom Manager is responsible for overseeing the planning, installation, maintenance, and management of the organization's telecommunications infrastructure including contact centre platforms and branch connectivity. This role ensures that all telecom systems, including voice, data, and network communications, operate efficiently and securely. The Telecom Manager will lead a team of technicians and engineers, coordinate with vendors and service providers, and implement strategies to optimize telecom services while managing costs.

Key Responsibilities

  • Plan, implement, and manage the organization's telecommunication systems, including PBX, Contact centre platform, VoIP, mobile communications, internet, and data networks.
  • Oversee daily operations and maintenance of telecom infrastructure to ensure high availability and performance.
  • Lead and supervise telecom team members, including training, scheduling, and performance evaluation.
  • Coordinate with vendors and service providers to negotiate contracts, purchase equipment, and resolve service issues.
  • Develop and enforce telecom policies, standards, and procedures to ensure security, compliance, best practices, and market trends.
  • Ensure compliance with company policies and procedures, as well as IRDAI and TRAI regulations.
  • Manage telecom budgets, track expenses, and optimize costs related to telecom services and equipment.
  • Monitor telecom network performance, troubleshoot issues, and implement solutions promptly.
  • Stay updated with the latest telecom technologies and recommend upgrades or improvements.
  • Collaborate with IT and other departments to integrate telecom systems with overall IT infrastructure.
  • Prepare reports on telecom usage, performance metrics, and incident resolutions for senior management.
  • Ensure compliance with regulatory requirements related to Bachelor's degree in Telecommunications, Electrical Engineering, Information Technology, or related field.

Experience

  • Minimum 5-7 years of experience in telecom management or related roles.
  • Proven experience managing telecom infrastructure, including VoIP, PBX, WAN/LAN, mobile networks.
  • Experience with telecom contract negotiation and vendor management.

Skills

  • Strong understanding of telecom systems, network architecture, and protocols.
  • Proficient in telecom software tools and management platforms.
  • Excellent leadership and team management skills.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Effective communication and people skills.
  • Budget management and cost optimization expertise.

)

  • Contact center

    14 hours ago

    Bengaluru, Karnataka, India Weekday AI (YC W21) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    This role is for one of the Weekday's clientsMin Experience: 5 yearsLocation: BengaluruJobType: full-timeAs a Contact Center Operations Manager, you will be at the heart of ensuring efficient and effective customer engagement through inbound, outbound, and digital channels. You will lead operations across multiple teams, overseeing performance metrics,...

  • Telecom Engineer

    2 weeks ago

    Bengaluru, Karnataka, India BETSOL Full time

    Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents and is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.BETSOL's open source backup and...

  • Telecom Engineer

    6 days ago

    Bengaluru, Karnataka, India BETSOL Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents and is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.BETSOL's open source backup and...

  • Telecom Engineer

    1 week ago

    Bengaluru, Karnataka, India BETSOL Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents and is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.BETSOL's open source backup and...

  • Tele sales

    12 hours ago

    Bengaluru, Karnataka, India 4b6f4618-7ddf-4120-a284-490c099b3a8c Full time ₹ 22,664 - ₹ 3,44,000 per year

    GO DIGIT REQUIREMENTSCH and Telesales.Experience Required: 13 year.Language Preferences – Fluency in English and HindiCTC: 3,40,000 (Inclusive of 17,000 variable pay)In hand: 22,664 + Attendance bonus (around 3,000)Skills and experience:Excellent Verbal and Written communication Skills. – (ENGLISH AND HINDI)Venue for Walkins:GoDigit, 5th floor, Oasis...

  • Contact Center Specialist

    6 days ago

    Bengaluru, Karnataka, India Baylor Scott & White Health Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments,...

  • Junior Telecom Engineer

    2 days ago

    Bengaluru, Karnataka, India Miratech Full time ₹ 60,00,000 - ₹ 1,80,00,000 per year

    Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain...

  • Team Lead Customer Support Contact Center

    1 week ago

    Bengaluru, Karnataka, India Medi Assist Full time ₹ 1,20,000 - ₹ 5,00,000 per year

    QA Team Leader - Contact CenterLocation: BangaloreCTC: Up to 5 LPAWork Mode: Work From OfficeJob Type: Full-TimeAbout the RoleWe are hiring a QA Team Leader to monitor call quality, support agent performance, and enhance customer experience. This role involves reviewing customer interactions, tracking key metrics, and ensuring service quality across the...

  • Telecom Expense Management Analyst

    20 hours ago

    Bengaluru, Karnataka, India 798c45c1-a6ff-45fa-94d7-772da955aeb3 Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    NEW OPPORTUNITY || IMMEDIATE TO 30 DAYS JOINERS REQUIRED ||Position Title: - Telecommunication Analyst - Global IT CategoryPosition Type:- Full-time via Contract-to-hire modelExperience Required:- 3+ YearsLocation:- Bangalore (Hybrid)Qualifications:Bachelors degree in Telecommunications, Information Technology, Business, or related field.3+ years of...

  • Skilling Project Manager

    12 hours ago

    Bengaluru, Karnataka, India Telecom Sector Skill Council (TSSC) Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year

    Company DescriptionTelecom Sector Skill Council (TSSC) is an industry-led apex body and a registered not-for-profit organization under the Societies Registration Act, 1860. Formed by the Cellular Operators Association of India (COAI), India Cellular & Electronics Association (ICEA), and National Skill Development Corporation (NSDC), TSSC aims to develop...