Field Support Specialist
4 days ago
A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.
- Responsible for providing Onsite Product Support as set-out in Domains action plans.
- Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed.
- Following defined policies and procedures (e.g. in desk manual).
- Supporting the organization by understanding and achieving measurable objectives.
- Follow best practices and Industry Standards.
- Update internal systems as required
- Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts
- Working independently and in a team environment.
- Perform Field Change Order and Field Action Bulletin .
- Need to be able to travel at short notice – short term,
- Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains.
- Provide T&M services OOH (Out of Hour).
- Provide logistics support as required within the scope of providing on-site support,
- Provide long or short term site cover for dedicated customer sites
- Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre .
- Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations.
- Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and
- When).
- Assists in developing, reviewing, and implementing hardware installation plans for customers
- Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside
- Need to be able to travel at short notice – short and long term, within region.
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Signalling Field Support
7 days ago
Hyderabad, Telangana, India MEDHA SERVO DRIVES PVT LTD (MSDPL) Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionEstablished in 1984 and headquartered in Hyderabad, India, Medha Servo Drives Pvt Ltd (MSDPL) is a global leader in railway technology. We specialize in electric propulsion products, signalling systems, and fully assembled bogies. Medha engineers trainsets and locomotives, collaborating with railcoach factories, and has expanded into...
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IT Support Specialist
2 days ago
Hyderabad, Telangana, India QL Therapeutics Full timeCompany DescriptionAt QL Therapeutics, we are driven by a mission to bridge the healthcare gap in emerging markets with high-quality and innovative pharmaceutical and nutraceutical solutions. Founded by seasoned pharma leaders with decades of experience in manufacturing, supply chain, commercial, and global business operations, we focus on branded generics,...
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Field Support Specialist 3
4 days ago
Hyderabad, Telangana, India Oracle Full time ₹ 9,00,000 - ₹ 12,00,000 per yearA Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction and Service Level Agreements...
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Product Support Specialist
1 week ago
Hyderabad, Telangana, India Launchio Consulting Full time ₹ 5,00,000 - ₹ 7,00,000 per yearJob Description – Product Support SpecialistPosition:Product Support SpecialistLocation:Hyderabad, IndiaSalary:₹5,00,000 – ₹7,00,000 per annum (based on experience)Joining Requirement:Immediate Joiners OnlyAbout the RoleWe are looking for a skilled and motivatedProduct Support Specialistto join our team in Hyderabad. The ideal candidate will have...
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Field Application Specialist LWG
4 days ago
Hyderabad, Telangana, India Sartorius Full time ₹ 15,00,000 - ₹ 25,00,000 per yearThe Application Specialist will be responsible for offering product expertise, application knowledge and technical support along each step of customer's process and for bringing the products' technical expertise and market knowledge to the sales team. The main missions are to ensure successful design, validation and implementation of products, by supporting...
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Field Application Specialist LWG
4 days ago
Hyderabad, Telangana, India Sartorius Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThe Application Specialist will be responsible for offering product expertise, application knowledge and technical support along each step of customer's process and for bringing the products' technical expertise and market knowledge to the sales team. The main missions are to ensure successful design, validation and implementation of products, by supporting...
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Technical Support Specialist
6 days ago
Hyderabad, Telangana, India Resolute Full time ₹ 3,00,000 - ₹ 6,00,000 per yearShift: Indian/UKLocation: Nizampet, Hyderabad (Work from Office only)Joining: ASAPQualification: MBA, Marketing.Experience Required: Fresher/ Upto 1 year experience only.About ResoluteResolute is a global email marketing and deliverability consulting firm, helping clients scale their outreach and optimize performance. We are expanding our technology...
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Fields Operations Specialist
2 weeks ago
Hyderabad, Telangana, India Randstad Full time ₹ 2,50,000 - ₹ 7,50,000 per yearRole - Fields Operations SpecialistShift Timing - 06:30 PM - 03:30 AM ISTDescriptionClarity of work and training provided to the offshore teamQuality and timeliness of feedback especially during ramp-upRegular review of the effort and outcomes between onshore and offshore teamsIn addition to training, job aids to assist offshore teamTimeliness and accuracy...
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Product Support Specialist
2 weeks ago
Hyderabad, Telangana, India, Telangana Launchio Consulting Full timeJob Description – Product Support SpecialistPosition: Product Support SpecialistLocation: Hyderabad, IndiaSalary: ₹5,00,000 – ₹7,00,000 per annum (based on experience)Joining Requirement: Immediate Joiners OnlyAbout the RoleWe are looking for a skilled and motivated Product Support Specialist to join our team in Hyderabad. The ideal candidate will...
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Field Support Engineer
3 days ago
Hyderabad, Telangana, India Teller Technologies Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionTeller Technologies Private Limited, also known as Tellercomm, is a leader in smart automation, delivering IoT-driven solutions to healthcare, hospitality, and supply chains. With over 1,000 satisfied customers and a 99% repeat business rate, our innovative "Make in India" approach is driving efficiency and improving user experience...