Service Delivery Manager

6 days ago

Bengaluru, Karnataka, India Broadridge Full time ₹ 15,00,000 - ₹ 25,00,000 per year

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Maintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements. Builds and maintains strong client relationships and provides day-to-day client advice and support. Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers and achieves contract extensions or additional business within the account(s). Contracts may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Establish consistent processes for reviewing and assessing service metrics & reporting.

  • Applies a theoretical knowledge-base to work to achieves goals through own work
  • Characterized by specific functional expertise typically gained through formal education

  • May provide guidance to others as a project manager using technical expertise

  • Requires specialized depth and/or breadth of expertise

  • Interprets internal or external business issues and recommends best practices
  • Solves complex problems; takes a broad perspective to identify innovative solutions
  • Works independently, with guidance in only the most complex situations
  • May lead functional teams or projects

Functional Knowledge:

  • Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines

Business Expertise:

  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership:

  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving:

  • Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions

Impact:

  • Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills:

  • Communicates difficult concepts and negotiates with others to adopt a different point of view

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.

  • Service Delivery Manager

    4 days ago

    Bengaluru, Karnataka, India Agilisium Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job SummaryThe Service Delivery Manager is responsible for ensuring that all contracted IT or AMS services are delivered efficiently, within agreed Service Level Agreements (SLAs), and with measurable business value to the client. The SDM ensures operational excellence, drives value-added initiatives, and serves as the key liaison between clients, technical...

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India SourceTrace Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are looking for an experiencedService Delivery Manager with 9+ years of proven success inmanaging service delivery operations within a service-based organization. The ideal candidate willensure high-quality service delivery, client satisfaction, SLA adherence, and continuous serviceimprovement across projects/accounts.JOB DESCRIPTION?Manage end-to-end...

  • Service Delivery Manager

    1 week ago

    Bengaluru, Karnataka, India Nilasu Consulting Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Service Delivery Manager – Job Description Job Summary: The IT Service Delivery Manager is accountable for the end-to-end delivery of Cloud and Infrastructure Services(CIS) programs and projects to meet customer needs, and responsible for managing customer relationships across their span of control. In this role, the SDM will be responsible for driving and...

  • Service Delivery Manager

    2 days ago

    Bengaluru, Karnataka, India Johnson Controls Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    What You Will DoAt Johnson Controls, we are powered by our people. As a Service Delivery Manager, you will play a key role in ensuring the seamless delivery of high-quality services to our clients, while fostering strong relationships and driving operational excellence. You will lead cross-functional teams, manage service-level agreements (SLAs), and provide...

  • Service Delivery Manager

    6 days ago

    Bengaluru, Karnataka, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Airtel Business.KK>Customer Experience.Service Delivery>Service Delivery Manager>KK-Bangalore-Bannnerghatta RoadKey Deliverables • Customer engagement & communication • Project kick off meeting/call with Customer • Resolution of customer dependencies • Share Project Plan with the customer • e2e tracking & monitoring of project delivery •...

  • Service Delivery Manager

    1 week ago

    Bengaluru, Karnataka, India Resource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description: Manager, Service Delivery Manager, IndiaJob Title - Manager, Service Delivery,Reports to - Director, Service Delivery, IndiaDepartment Service Delivery Unit Location Bangalore, IndiaPurpose of the Position: In this pivotal role,Critical leadership will be expected during this exciting and transformative time for the company - a unique...

  • Service Delivery Manager

    4 days ago

    Bengaluru, Karnataka, India Information Services Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role SummaryThe Senior Service Delivery Manager (SDM) is a critical leadership position with at least 12-15 years' experience responsible for the successful end-to-end delivery of services to a key client or set of clients. This role serves as the executive client interface and single point of accountability for operational performance, contractual...

  • Manager, Service Delivery

    1 week ago

    Bengaluru, Karnataka, India ReSource Pro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Greetings from ReSource Pro.Thank you for exploring a career at ReSource Pro.With reference to call received from Resource Pro, we would like to inform you we are Hiring forManager, SDU at ReSource Pro.If you're interested in learning more, please refer to the Job description below in this mail.Job Description:Job Title : Manager - Service DeliveryReport to...

  • Service Delivery Manager

    6 days ago

    Bengaluru, Karnataka, India Engeniuspark Technologies Full time ₹ 10,00,000 - ₹ 12,00,000 per year

    Service Delivery ManagerEngeniuspark Technologies LLP is seeking a highly experienced and skilled Service Delivery Manager with expertise in ServiceNow - ITSM and CSM to join our team in Banglore. The ideal candidate will have over 10 years of experience and should be ready to join immediately.Key Responsibilities:Oversee the entire ServiceNow...

  • Service Delivery Manager

    5 days ago

    Bengaluru, Karnataka, India Sapiens Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Sapiensis on the lookout for a Service Delivery Manager to become a key player in our Bangalore team. If you're a seasoned SDM pro and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.Location: BangaloreWorking Model:Our flexible work arrangement combines both remote and in-office...