Sr. Executive

1 day ago

Cochin, Kerala, India Krishna Institute Of Medical Sciences Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job description

  • A Senior Executive in the field of Medical Value Tourism is responsible for overseeing and managing various aspects of a medical tourism program
  • This role involves facilitating the travel and healthcare needs of international patients seeking medical treatments in a foreign country
  • Here's a sample job description for a Senior Executive in Medical Value Tourism: Job Title: Senior Executive - Medical Value Tourism

Job Summary

  • The Senior Executive in Medical Value Tourism plays a pivotal role in managing the end-to-end process of facilitating medical travel for international patients
  • This role involves coordinating all aspects of a patient's medical journey, from initial inquiry to post-treatment follow-up, with a focus on delivering exceptional patient care and a seamless experience

Key Responsibilities

  • Patient Coordination: Act as the primary point of contact for international patients seeking medical treatment/
  • Assist patients in understanding the available medical services, treatment options, and associated costs
  • Coordinate all aspects of the patient's travel, including visa, accommodation, transportation, and interpreter services
  • Medical Facility Liaison: Collaborate with healthcare providers, hospitals, and medical professionals to ensure seamless patient care
  • Schedule medical appointments, surgeries, and other treatments as per the patient's requirements
  • Maintain strong relationships with healthcare partners to provide the best possible medical services
  • Compliance and Documentation: Ensure that all required legal and medical documentation is in order, including medical records, consent forms, and insurance coverage
  • Stay updated with the relevant healthcare regulations and compliance standards
  • Financial Management: Prepare and communicate cost estimates to patients, including treatment, travel, and accommodation expenses
  • Assist patients in making payment arrangements and address any financial queries
  • Quality of Care: Monitor the quality of medical services provided to international patients
  • Gather patient feedback and address concerns to improve patient satisfaction and outcomes
  • Crisis Management: Be prepared to address any emergencies or unforeseen issues related to a patient's medical journey, providing swift resolution
  • Language and Cultural Assistance: Arrange for interpreters and cultural liaisons to help international patients feel comfortable and understood during their medical journey
  • Marketing and Promotion: Assist in marketing and promoting the medical value tourism program to attract more international patients
  • Attend medical tourism conferences and events to network and build partnerships.

Qualifications & Desired Profile:

Education:

  • Degree or Diploma in Hotel Management, Hospital Administration, or Healthcare

Management.

Experience:

  • 2 - 4 years in service roles (hospitality/hospitals). Team-handling experience

preferred.

Skills:

  • Leadership and people skills
  • Emotional intelligence and problem-solving
  • Excellent verbal communication (multilingual preferred)
  • Conflict resolution and service recovery
  • Working knowledge of HIS, CRM tools, MS Office

Please carry your CV , educational certificates & Come in formals for interview

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