CRM Specialist

4 days ago


Pune, Maharashtra, India Marvel landmarks Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Job description

  • Customer Interaction and Support: Serve as a primary point of contact for customers, addressing inquiries, feedback, and complaints with exceptional service.
  • Relationship Building: Cultivate strong, lasting relationships with customers to foster loyalty and satisfaction with the company's products or services.
  • Strategy Development: Design and implement strategies to improve the overall customer experience, increase retention, and drive sales.
  • Data Analysis: Analyze customer data (e.g., demographics, purchase history, feedback) to identify patterns, trends, and pain points, providing insights for strategic decision-making.
  • Cross-Functional Collaboration: Work closely with sales, marketing, and other internal departments to ensure a consistent and seamless customer experience across all touchpoints.
  • Customer Advocacy: Act as an internal advocate for the customer, ensuring their needs and satisfaction are considered across the organization.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Paid time off
  • Provident Fund

Work Location: In person


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