
CRM Specialist
4 days ago
Job description
- Customer Interaction and Support: Serve as a primary point of contact for customers, addressing inquiries, feedback, and complaints with exceptional service.
- Relationship Building: Cultivate strong, lasting relationships with customers to foster loyalty and satisfaction with the company's products or services.
- Strategy Development: Design and implement strategies to improve the overall customer experience, increase retention, and drive sales.
- Data Analysis: Analyze customer data (e.g., demographics, purchase history, feedback) to identify patterns, trends, and pain points, providing insights for strategic decision-making.
- Cross-Functional Collaboration: Work closely with sales, marketing, and other internal departments to ensure a consistent and seamless customer experience across all touchpoints.
- Customer Advocacy: Act as an internal advocate for the customer, ensuring their needs and satisfaction are considered across the organization.
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
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